About the Role
Role details below.
Responsibilities
- Own and manage the end-to-end lifecycle of assigned cases, ensuring accuracy, completeness, and timely progression
- Review and verify test orders and documentation; resolve discrepancies proactively
- Coordinate with providers, clinic staff, pathology teams, and internal teams
- Monitor case status and implement corrective actions
- Maintain a primary focus on case management excellence across the full lifecycle
- Proactively resolve issues impacting case quality, turnaround time, or provider experience
- Maintain working knowledge of products, services, and platforms
- Submit required reports and documentation accurately and on time
- Serve as a primary operational partner and point of contact for providers
- Provide guidance on ordering processes, EMR workflows, and documentation
- Establish and maintain proactive, ongoing communication with providers and care teams
- Provide education on products, tools, clinical applications, appropriate patient selection, and testing indications
- Support training and onboarding of new and existing staff on workflows, systems, and procedures
- Assist providers with ordering processes and general understanding of reports within approved scope
- Reinforce standardized workflows and best practices to improve case quality and turnaround time
- Coordinate documentation management and report distribution
- Support billing-related inquiries through internal coordination
- Maintain tracking of case activity and operational metrics
- Ensure seamless coordination across all workflow touchpoints to minimize disruption
- Execute responsibilities in alignment with policies, SOPs, and regulations
- Maintain audit-ready documentation
- Identify and escalate risks impacting case integrity, turnaround time, provider experience, or patient care
- Participate in training and improvement initiatives
- Accurately document all case activity and stakeholder interactions in CRM and internal systems
- Maintain regular communication with internal teams to share case trends, challenges, and improvement opportunities
- Share operational insights and best practices to improve execution and consistency
- Drive improvements in turnaround time, documentation completeness, and case quality
- Identify workflow inefficiencies and implement improvements
- Contribute to operational consistency and performance optimization across teams
- Support consent and documentation p
Work Arrangement
On-site
