ISTA Personnel Solutions South Africa is hiring an Email Support & Inbox Management Specialist for a U.S.-based client in the Money Lending Services industry. This remote role involves managing internal communications and requires you to work Eastern Standard Time (EST) hours.
What You'll Do
- Manage a shared email inbox used by the internal team.
- Review incoming emails from external lending companies and route them to the correct internal brokers.
- Log relevant information into internal systems or databases.
- Loop in appropriate internal contacts to ensure follow-ups and responses are completed.
What We're Looking For
- Excellent written and verbal communication skills.
- Strong reading comprehension and logical reasoning abilities.
- Exceptional problem-solving skills and sound judgment.
- Ability to analyze, categorize, and act on different types of email inquiries.
- Proficiency in applying past learning to similar new scenarios.
- Basic computer proficiency and comfort navigating MS Office and Outlook.
- Ability to learn new systems and follow structured workflows.
- A fixed fiber line with a minimum speed of 25 Mbps (upload & download).
- A reliable power backup solution to manage load shedding and outages.
Nice to Have
- A background or familiarity in finance or accounting.
Technical Stack
- MS Office
- Outlook
Work Mode
This is a fully remote position requiring you to work Eastern Standard Time (EST) hours.
ISTA Personnel Solutions South Africa is an equal opportunity employer.
