Join EX Squared as an Email & SMS Account Manager focused on eCommerce. You will lead retention strategies for top brands, translating complex data into actionable insights and crafting unique, on-brand campaigns that boost LTV and reduce CAC. This strategic, client-facing role involves managing 8-10 clients and guiding creative execution with minimal oversight.

What You'll Do

Lead client communication with clarity, confidence, and strategic insight.
Develop creative, non-basic campaign concepts aligned with each brand's voice, goals, and customer journey.
Guide a team of designers and collaborate with copywriters to produce error-free, on-brand, conversion-driven content.
Own retention performance: build and manage advanced email and SMS flows, campaign calendars, and data-backed optimizations.
Conduct ongoing account audits to identify segmentation, automation, and A/B testing opportunities.
Translate metrics (CTR, CVR, RPR, LTV) into actionable, digestible client insights.
Proactively manage timelines, resources, and internal collaboration.
Ensure consistent QA and brand alignment across all creative assets.
Stay ahead of industry trends and continually bring fresh, innovative campaign ideas.

What We're Looking For

1+ years of comprehensive eCommerce retention marketing experience (not limited to freelance or assistant roles).
Proven ability to manage 8–10 client accounts simultaneously and guide a small creative team with minimal oversight.
Prior experience with Klaviyo or similar ESPs at an advanced level.
Strong portfolio of full-funnel email and SMS campaigns.
Strategic thinker with a bias for creativity and performance.
Confident, proactive communicator who can simplify complex data and strategies.
Obsessive attention to detail.
Able to prioritize and pivot in a fast-paced agency environment with zero micromanagement.
Strong understanding of eCommerce metrics: CAC, LTV, CVR, RPR.
U.S. or Colombia-based and located within ±3 hours of EST. Must be available Monday–Friday, 9AM–6PM EST.