ISTA Personnel Solutions South Africa is hiring a EHR Systems Manager (PointClickCare) for a senior, hands-on leadership role. You will have full ownership of the PCC platform across a growing multi-facility healthcare organization, focusing on optimization, configuration, integrations, training oversight, and EHR-driven operational outcomes with executive-level accountability.
What You'll Do
- Act as the primary PointClickCare subject matter expert across all facilities.
- Own system performance, optimization, configuration, and usability.
- Translate clinical, operational, and compliance requirements into effective EHR solutions.
- Partner with executive leadership on EHR strategy, scalability, and roadmap planning.
- Configure and maintain PCC templates, workflows, permissions, order sets, and user roles.
- Optimize documentation to support PDPM, MDS, Quality Measures, and reimbursement accuracy.
- Identify inefficiencies and implement system improvements proactively.
- Resolve system issues, data integrity problems, and workflow gaps.
- Lead PCC implementations, upgrades, integrations, and new-facility onboarding.
- Manage multiple concurrent EHR initiatives, timelines, and priorities.
- Coordinate data clean-up, standardisation, and governance initiatives.
- Act as primary liaison with PointClickCare and third-party vendors.
- Oversee EHR onboarding and ongoing training for clinical and administrative users.
- Develop and maintain EHR policies, SOPs, and best-practice documentation.
- Serve as escalation point for complex system and workflow issues.
- Ensure EHR usage aligns with CMS, HIPAA, and regulatory requirements.
- Support audits, surveys, and compliance investigations.
- Maintain role-based access controls and data security standards.
What We're Looking For
- Experience as an EHR Systems Manager with PointClickCare (PCC).
- Senior, hands-on systems leadership experience.
- Working hours: Monday – Friday, 9:00 AM – 6:00 PM EST.
- Must work on both South African and U.S. public holidays.
- A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability.
- Reliable power backup to manage load shedding or outages.
Technical Stack
- PointClickCare (PCC)
Team & Environment
You will not manage a large team but carry full platform ownership.
Benefits & Compensation
- Compensation for South African public holidays in accordance with the BCEA.
Work Mode
This is a fully remote position.
ISTA Personnel Solutions South Africa is an equal opportunity employer.
