Egnyte is hiring a Principal Customer Success Manager – Strategic Accounts. In this role, you will be at the center of ensuring a great experience for Egnyte’s largest and most strategic customers. You will serve as an extension of your customers’ teams and coordinate Egnyte teammates to ensure customers know they are at the center of everything you do.

What You'll Do

Engage with Egnyte’s largest and most strategic customers.
Develop multi-threaded, multi-level relationships at these accounts, seeking and coordinating involvement between senior leaders at both the customer and Egnyte.
Prepare and deliver impactful Business Reviews with your assigned accounts.
Effectively communicate where your accounts are realizing value and where they could realize more value.
Stay up to date with the latest Egnyte functionality and enhancements, and communicate these developments effectively to the appropriate personas.
Coordinate internally to ensure your accounts receive the highest level of service and to enable Egnyte to improve from customer feedback.
Identify, recommend, and assist with new use cases at your accounts.
Own a retention target for your assigned book of business.

What We're Looking For

7+ years as a Customer Success Manager, Account Manager, and/or Account Executive working with existing customers.
5+ years working with large, strategic customers where you built relationships with multiple stakeholders.
Executive Presence: Can engage in executive-level conversations, reflecting well on Egnyte.
Leadership: The ability and willingness to raise the bar of your colleagues by sharing perspective.
Industrious: Willing to put in the work.
Excellent written and verbal communication skills.
Bachelor’s degree or equivalent.

Benefits & Compensation

Compensation range: $130k - $150k annually.
Company equity depending on role and level.
Competitive salaries and comprehensive benefits.
Flexible hours and generous time off (RTO, Responsible Time Off).
Paid holidays and sick time.
401(k) Retirement Plan (Traditional and Roth).
Health Savings Account (HSA) and Employee Assistance Program (EAP).
Paid Maternal, Paternal, and Adoption Leave.
Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland.
Gym, cell phone, and internet reimbursement.
Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered.
Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more.
Your own Egnyte account with lifetime access.

Work Mode

This role operates in a local-country work mode. Locations include Remote, US, and office hubs in Spokane, WA, Draper, UT, and Raleigh, NC.

Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.