Responsibilities
- Provide Discovery Program contractor staff management support
- Oversee all administrative logistical support for the contract to include notifying the Government of schedule changes, work assignments and coverage, documenting daily tasks, and work location changes
- Ensure that daily time entry is recorded by all contract staff
- Coordinate all administrative activities associated with the arrival of new contract staff with the appropriate FBI security, IT, and other administrative units
- Mentor and assist new team members to perform daily tasks
- Promptly and thoroughly address any performance or personnel issues that arise within the contracted staff
- Manage client expectations and deliverables and clearly and timely communicate with clients
- Initiate process improvement initiatives
- Facilitate communication, planning, recommendations, and resource management across internal and external stakeholders
- Provide technical and eDiscovery subject matter expertise to support the full life cycle management of the resources assigned to the program and contract
- Participate in teleconferences or meetings to review, educate, and support program objectives
- Assist in managing the Legal Clerical mailbox and tasks
- Develop and track clerical and IT project schedules, milestones, and deliverables
- Assist with providing information sought by client that are relevant to support Change Requests and Contract Modifications
- Oversee and monitor all scheduled system maintenances in accordance with established policies and procedures
- Review system and application logs and related reports to verify completion of scheduled jobs such as backups
- Review and report technical assessments to include required tasks, estimated time frames, and effort for any scope project
- Oversee and monitor Veritas eDiscovery version 10 or industry recognized review platform processes
- Oversee and monitor the system administration of Microsoft Exchange - 2019 and 2022
- Oversee and monitor the administration and support of Microsoft Windows server 2016/2019/2022 in a large physical and virtual infrastructure
- Oversee and monitor the performance of DNS, WINS, DHCP, and LDAP compliant directories
- Oversee and monitor Discovery’s IT infrastructure, cloud technologies (Microsoft Azure/Amazon AWS) and network architecture
- Comply with contract terms and conditions; work collaboratively with the COR to define and execute all reports and other deliverables
- Ensure operational coverage for all critical areas to meet 24 hours, 7 days a week, 365-day requirements and priorities as identified by OGC Leadership
- Formulate and enforce work standards; assign contractor schedules
- Present and communicate instructions, and in writing reports or documents that convey the findings/results of analysis to non-technical audiences
- Work collaboratively with the COR and OGC Government Leads to define and execute all reports and other deliverables
- Provide the Task Lead(s) and COR with cost and staffing estimates relative to the completion of existing tasks, as well as the possible addition of future
- Plan, organize, direct and support all activities identified in the contract
- Ensure conformance with RFQ schedules and costs
- Monitor employee performance and productivity
- Develop and implement training programs and remedial actions as necessary
- Review work discrepancies
- Prepare, review and submit required reports and communicating policies, purpose and goals of the organization to subordinates
- Be responsible for the overall RFQ performance and quality assurance
- Provide timekeeping and invoicing for labor hours, travel and ODCs, if any
- Ensure that program/project schedule, performance and deliverables are met
- Maintain a qualified and certified, as appropriate, Contractor work force to meet the Government’s needs under this RFQ
- Provide direct supervision, program control, scheduling and management of the Contractor personnel consistent with priorities and assignments by the OGC program
- Assist in all project management task performance
- Resolve problems, issues or conflicts, as required
- Prioritize tasks and assignments to Contractor work force based on Government’s direction and best practices
Requirements
- Must have a Top Secret Clearance
- Experience in managing eDiscovery programs and contractor staff
- Ability to oversee administrative and logistical support for government contracts
- Experience ensuring compliance with time entry and reporting requirements
- Experience coordinating onboarding activities with government security, IT, and administrative units
- Proven ability to mentor and support team members
- Demonstrated experience addressing performance and personnel issues
- Strong client communication and expectation management skills
- Experience initiating process improvements
- Technical and eDiscovery subject matter expertise across the full lifecycle of resources
- Experience participating in teleconferences and meetings to support program objectives
- Experience managing legal clerical tasks and mailboxes
- Ability to develop and track project schedules, milestones, and deliverables
- Experience supporting change requests and contract modifications
- Experience overseeing system maintenance and verifying completion of scheduled jobs (e.g., backups)
- Ability to review and report technical assessments including tasks, timeframes, and effort estimates
- Experience with Veritas eDiscovery version 10 or equivalent review platforms
- Experience administering Microsoft Exchange 2019 and 2022
- Experience supporting Microsoft Windows Server 2016/2019/2022 in large physical and virtual environments
- Experience monitoring DNS, WINS, DHCP, and LDAP compliant directories
- Experience overseeing IT infrastructure, cloud technologies (Microsoft Azure, Amazon AWS), and network architecture
- Ability to comply with contract terms and collaborate with COR on deliverables
- Ability to ensure 24/7/365 operational coverage for critical areas
- Experience formulating and enforcing work standards and assigning schedules
- Ability to communicate technical findings to non-technical audiences in writing
- Experience providing cost and staffing estimates to Task Leads and COR
- Proven ability to plan, organize, direct, and support contract activities
- Experience ensuring conformance with RFQ schedules and costs
- Experience monitoring employee performance and productivity
- Experience developing and implementing training and remedial actions
- Experience reviewing work discrepancies
- Experience preparing, reviewing, and submitting required reports
- Accountability for overall RFQ performance and quality assurance
- Experience with timekeeping, invoicing, and reporting for labor, travel, and ODCs
- Ability to ensure project schedule, performance, and deliverables are met
- Ability to maintain a qualified and certified workforce
- Experience providing direct supervision and management of contractor personnel
- Experience assisting in project management tasks
- Problem-solving skills to resolve issues and conflicts
- Ability to prioritize tasks based on government direction and best practices
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Additional Information
- Top Secret Clearance Required
- Must be able to meet 24 hours, 7 days a week, 365-day operational requirements
- Equal Opportunity Employer: applicants considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status
