Position Overview
As an East Customer Service Assistant, you’ll play a key role in supporting daily operations at a public parks facility. This part-time role is designed for individuals without a driver’s license and combines customer-facing service with behind-the-scenes administrative and maintenance responsibilities in a fast-paced municipal setting.
Key Responsibilities
- Provide direct assistance to patrons by answering questions about programs, facilities, and services
- Manage incoming calls using a multi-line phone system and relay messages accurately
- Process payments, operate cash registers, and maintain balanced accounts
- Enter and retrieve customer data with attention to confidentiality and accuracy
- Support facility readiness by performing setup tasks and addressing cleanliness or maintenance concerns
- Coordinate room reservations and program scheduling using an online system
- Apply city policies when managing patron accounts and resolving service inquiries
- Work across departments and with external partners to support facility access and program needs
- Stay adaptable when handling multiple requests and shifting priorities throughout the day
Qualifications
Candidates should have a foundational understanding of office procedures and information systems. Experience in customer service is essential, along with familiarity with computers, data entry, and standard office equipment such as fax machines, scanners, and calcul游戏副本
