U-Haul International, Inc. is hiring an e-Live Verification Phone Agent

U-Haul International, Inc. is seeking a part-time e-Live Verification Phone Agent to join our team. You will support our Truck Share 24/7 program by reviewing customer information to ensure it meets rental standards, approving dispatches, and providing excellent service through inbound/outbound calls and digital chat.

What You'll Do

• Claim and review customer sessions for Truck Share 24/7, answering questions and ensuring accuracy.
• Determine the proper course of action using provided instructional materials.
• Make outbound calls to verify alternate contacts.
• Communicate with customers via phone and chat efficiently and courteously.
• Ensure compliance with U-Haul policies to maintain customer loyalty.
• Review and respond to telephone, mail, and internet procedures within specific time frames.
• Listen to, document, and resolve customer concerns when possible.
• Assist multiple customers simultaneously via digital or chat channels.
• After training, assist customers online and on inbound phone calls at the same time.

What We're Looking For

• Good listening, verbal, and written communication skills in English.
• 1 year of phone customer service experience.
• Excellent customer service, logic, reasoning, time management, and interpersonal skills.
• Proficiency, attention to detail, and the ability to multitask and assist multiple customers at once.
• Reasonable and predictable attendance with availability to work holidays.
• Must have 25 hours of availability per week, including Friday, Saturday, and Sunday (6 hours on both Saturday and Sunday).
• A quiet, private work area at your home address.
• Must be present with camera on and microphone unmuted during training or meetings.
• Dependent and child-care arrangements must be made as if working at a U-Haul site.
• Must pass a Computer Specs test, a Facial Recognition Assessment with an 80% score, and a Computer Literacy and Typing Assessment.
• Required technical setup: Windows 11, 16GB RAM minimum, CPU benchmark score of 6,000 minimum, SSD with 5GB free space, external or built-in webcam, wired USB headset, internet ping under 100, download speed of 50MB minimum, upload speed of 5MB minimum.

Nice to Have

• Inbound call/phone experience, with high-volume experience highly preferred.
• Technically savvy.
• Recommended technical setup: 32GB RAM, CPU benchmark score of 10,000, download speed of 100MB, upload speed of 10MB.

Team & Environment

You will work independently after initial training, with continued education, counseling, and coaching from leadership.

Benefits & Compensation

• Compensation: $16.50/hr (Hourly base pay rate may be higher depending on state or local minimum wage laws).
• Medical Reimbursement Indemnity Plan
• Rx Savings Plus Discount Plan
• Dental Plan
• Vision Plan
• Retirement Savings 401(k) Plan

Work Mode

This is a remote position based in Phoenix, Arizona. All work duties must be performed at your home address.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.