Hire Hangar is looking for an E-commerce Customer Support Specialist to deliver exceptional customer experiences across digital channels. This role focuses on resolving customer issues, supporting online purchasing journeys, and ensuring smooth post-purchase support while working closely with internal teams.
What You'll Do
- Handle customer inquiries related to products, orders, payments, returns, and exchanges
- Provide clear, accurate, and empathetic support via email and chat
- Maintain detailed ticket documentation and customer records
- Collaborate with Operations and Fulfillment teams to resolve issues
- Follow established support processes and quality standards
- Identify opportunities to improve customer experience and support workflows
What We're Looking For
- Experience providing customer support for e-commerce or online retail businesses
- Strong written communication and problem-solving skills
- Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
- Ability to manage multiple tickets and priorities effectively
- Customer-first mindset with attention to detail
Nice to Have
- Experience working with international customers
- Familiarity with CRM or helpdesk systems
- Experience contributing to FAQs or help center content
Technical Stack
- Zendesk
- Gorgias
- Freshdesk
- Shopify
- Slack
- Zoom
- Google Workspace
- Asana
Benefits & Compensation
- Work with fast-growing global companies
- Build a long-term, remote career
- Connected with vetted employers
- Competitive pay
- Real growth opportunities
Compensation includes competitive pay.
Work Mode
Remote position requiring availability during US Time Zones (EST–PST).
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
