Patrique Mercier Recruitment is hiring a Dutch-speaking Customer Service Representative for a role within the automotive sector. This position is perfect for individuals who are passionate about cars and committed to providing excellent support to Dutch-speaking clients in a dynamic, remote environment based in Greece.
What You'll Do
- Deliver exceptional customer service to Dutch-speaking customers via phone, email, and chat, addressing inquiries related to automotive products and services.
- Assist customers with product information, order tracking, and general automotive inquiries.
- Handle customer complaints with professionalism, ensuring timely resolution.
- Maintain accurate and up-to-date knowledge of the company's product range, services, and promotions.
- Document all customer interactions and maintain detailed records.
- Collaborate with internal teams to manage complex issues and ensure a seamless customer experience.
- Provide feedback to management regarding customer concerns and potential service improvements.
What We're Looking For
- Fluency in Dutch and English, both written and spoken.
- Experience in customer service.
- Strong communication skills and a customer-focused approach.
- Ability to troubleshoot issues and provide clear solutions to customers.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills.
- A genuine interest in the automotive industry and a willingness to learn more about products and services.
Nice to Have
- Customer service experience within the automotive industry.
Technical Stack
- Customer service software
- Microsoft Office applications
Benefits & Compensation
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
Work Mode
This is a remote position based in Greece.
Patrique Mercier Recruitment is an equal opportunity employer.
