Swift Transportation is hiring a Driver Onboarding Coordinator to supervise a fleet of new hire drivers, guiding them through mentorship and assessments to become solo drivers. You will be a cultural ambassador and internal advocate for trainee driver experience, playing a vital role in achieving high driver retention.
What You'll Do
- Coordinate assessments of new drivers' progress, providing performance coaching to drivers and mentors.
- Build meaningful relationships of trust with new hire drivers, providing outstanding support throughout training.
- Closely monitor the progress and skill development of all new drivers, intervening where necessary.
- Monitor new driver and mentor performance indicators to achieve quality and satisfaction objectives.
- Act as an internal advocate for trainee driver experience, investigating and resolving concerns.
- Routinely observe and/or participate in meetings between drivers and their leaders to provide solutions meeting both driver and company expectations.
- Ensure the timeliness and accuracy of new hire driver pay.
- Proactively provide coaching and guidance to Driver Leaders regarding drivers transitioning to their team.
- Facilitate and lead engaging and informative orientation sessions.
- Ensure all drivers meet DOT/Swift requirements regarding medical exams.
- Disqualify applicants who do not meet drug screen and hiring criteria; consult with leadership on additional disqualification concerns.
- Maintain status as a DOT and non-DOT qualified collector for hair and/or urine sample collections.
- Ensure all activities related to driver file completion, reference verification, compliance testing, and other pre-hire activities are done promptly and effectively.
What We're Looking For
- 2+ years' experience in human resources, customer service, and/or operations.
- Must be service-orientated with exceptional interpersonal skills.
- Ability to collaborate, build consensus, solve problems, and resolve conflicts.
- Ability to work effectively in high-pressure situations.
- Familiarity with the MS Office Suite.
- An Associate's degree in business or a related field, or an equivalent combination of education and experience.
- Qualified collector status, or ability to become qualified within 30 days of hire.
Technical Stack
- MS Office Suite
Benefits & Compensation
- Compensation: $21.32 - $26.00 Hourly
- 401k
- Medical, Dental, Vision insurance
- Disability, Supplemental, and Life Insurance
- Pet insurance
- Employee Stock Purchase plan
- Paid training
- Wellness programs
- Flexible Spending Account
- Tuition Assistance Programs
- Military Leave
- Discounts with vendors
- Volunteer opportunities
- Training, Development & Growth Opportunities
Work Mode
This is an onsite position located in Ocala, Florida.
Swift Transportation is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable laws. The Company also prohibits harassment based on any of these protected categories.
