Meadow is seeking a Documentation Specialist to ensure accurate and timely processing of death certificates by working directly with physicians and medical facilities to obtain required information and signatures. This fully remote role involves managing documentation in compliance with state regulations, coordinating with internal teams, and providing clear, empathetic communication to families during a difficult time.
What You'll Do
- Contact physicians and medical facilities - primarily by phone - to obtain accurate cause-of-death information and required signatures, with professionalism and persistence.
- Review, verify, and document medical information in accordance with state regulations, keeping precise records at every step.
- Manage multiple cases simultaneously - proactively identifying delays, coordinating with the Filing Specialist, and ensuring deadlines are met.
- Keep families updated with clear, empathetic communication — translating complex requirements into language that's easy to understand during a difficult time.
- Work across HubSpot, Aircall, Slack, and our internal case management system to stay organized and keep the team aligned.
What We're Looking For
- 2+ years of experience in office administration, deathcare services, or another role involving follow-up and detailed documentation.
- Strong written and spoken English.
- Comfortable making consistent follow-up calls and navigating busy medical offices while maintaining a courteous, professional, and solution-oriented approach.
- Able to manage multiple cases at different stages, meet strict filing deadlines, and keep accurate records.
- Skilled at explaining requirements simply, listening with empathy, and documenting information precisely.
- Quick to learn and use modern tools like Notion, Slack, and Aircall to stay connected and organized.
Technical Stack
- HubSpot
- Aircall
- Slack
- Notion
- internal case management system
Team & Environment
- Part of a global team in a remote-first, cross-continental structure
- Work with experienced leaders and a founding team that values respect, collaboration, and building a healthy culture alongside a successful business
- Culture grounded in high standards, deep empathy, respect and humanity, collaboration, and sustainable work practices—no burnout culture, no hero worship
- Purpose-driven work: Make a real difference during one of life’s most meaningful transitions
- Supportive, growth-minded team: Bring your drive and eagerness to learn; we’ll support you every step of the way
Benefits & Compensation
- Fully remote: Work from anywhere
- PTO
- 10 Paid Holidays
- Paid Training
- Global collaboration: Work with teammates around the world.
- Purpose-driven work: Make a real difference during one of life’s most meaningful transitions
- Supportive, growth-minded team: Bring your drive and eagerness to learn; we’ll support you every step of the way
- Team & Culture: Learn from experienced leaders and work closely with a founding team that values respect, collaboration, and building a healthy culture alongside a successful business.
Compensation: $6.40–$13.00/hr
Work Mode
- Fully remote
- Location: LATAM
- Availability: Monday–Friday during US Business hours
This role is open to all qualified applicants regardless of race, gender, religion, or background. Meadow is an equal opportunity employer committed to fostering an inclusive, respectful workplace.
