United Overseas Bank Limited (UOB) is looking for a Documentation Assurance Review Officer to join our team. In this role, you will administer the centralized case management cycle, review documentation against checklists, and ensure call log compliance with sales standards, working closely with sales teams to resolve discrepancies promptly. You will help uphold the bank's values of being Honorable, Enterprising, United, and Committed.
What You'll Do
- Administer the centralized case management cycle on a rotating schedule.
- Ensure cases are assigned to appropriate officers for assessment.
- Compile review outcomes for reports and statistical purposes.
- Review lists of documents against a predefined checklist.
- Review call logs by sales staff to ensure compliance with a standardized set of questions during remote phone sales.
- Maintain accurate records of review outcomes and prepare detailed reports on findings.
- Work closely with the sales team to promptly rectify any discrepancies in documents to ensure case closure.
- Contribute to the development and improvement of documentation check processes and procedures.
- Take on additional responsibilities as needed, in line with evolving organizational requirements.
- Work desk-bound full time in the office and extend work hours and/or work staggered hours when necessary.
What We're Looking For
- Minimum 3 years in a customer service environment.
- Excellent written and spoken communication skills.
- Good interpersonal skills.
- Ability to engage with multiple parties.
- Self-starter with initiative.
- Team player.
Work Mode
This role is fully onsite, requiring work from the office full time with flexibility for extended and staggered hours as necessary.
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications.
