Public Storage is hiring a Divisional Vice President (SVP)

About the Role

Role details below.

Responsibilities

• Serve as the head of the Northeast, driving Net Operating Income (NOI) and revenue growth across the highest-density markets in the U.S.
• Partner with Real Estate and Acquisitions teams to identify growth opportunities, from new developments in Manhattan to strategic acquisitions in the Boston suburbs.
• Drive store level revenue and collaborate with pricing and analytics partners to optimize revenue in the division.
• Direct responsibility for a hierarchy of Regional Vice Presidents, Sr. District Managers, and District Managers.
• Be responsible for the 'bench strength' of the future.
• Partner with HR to architect a scalable structure that supports a geographically dispersed and culturally diverse workforce.
• Foster an environment of high accountability, ethics, and innovation, ensuring the Public Storage operating model is localized effectively for the Northeast market.
• Lead the regional execution of the organization’s digitization plan, shifting the customer experience toward seamless eRental and automated platforms.
• Work cross-functionally with the Customer Care Center, Marketing, and Asset Management to remove friction from field operations and improve the 'Cost to Serve'.
• Have full accountability for the financial health of the Northeast Division, driving Net Operating Income (NOI) through sophisticated revenue management, expense control, and capital expenditure prioritization.
• Partner with the Real Estate and Acquisitions teams to identify and execute on high-barrier-to-entry growth opportunities, including new developments and portfolio acquisitions in dense urban markets.
• Lead a multi-layered organization of Regional and District Managers, focusing on executive coaching and building a robust internal talent pipeline for future C-suite roles.
• Champion and oversee the divisional rollout of Public Storage’s digitization roadmap, ensuring high adoption of eRental and automated customer platforms to improve operational leverage.
• Act as the primary field liaison for corporate departments (Marketing, HR, Pricing, and Asset Management) to refine corporate strategies based on regional market nuances and logistical challenges.
• Standardize and enforce best-in-class operational protocols across a massive, geographically dispersed portfolio to ensure brand consistency and 'remarkable' customer experiences.
• Lead localized human capital strategies to navigate the competitive hiring landscapes of both major metros and rural markets.
• Maintain a pulse on the Northeast real estate and storage landscape, anticipating competitor moves and macroeconomic shifts to protect and grow market share.
• Lead the organization through large-scale shifts in business models or technology, serving as the cultural anchor and primary communicator of 'the why' behind the 'what'.
• Translate complex field data and regional performance metrics into clear, high-level strategic insights for the COO and the Board of Directors.

Work Arrangement

Remote (City/Region)