About the Role
This position is responsible for managing the end-to-end onboarding experience for school districts transitioning to the platform, ensuring smooth implementation, training coordination, and long-term adoption through proactive communication and data-informed follow-up.
Responsibilities
- Lead onboarding for new district partners from initiation to full deployment
- Develop customized rollout plans aligned with district timelines and goals
- Conduct virtual training sessions for district administrators and staff
- Monitor district progress using performance metrics and adoption data
- Troubleshoot implementation challenges and coordinate solutions
- Maintain accurate records of onboarding milestones and support interactions
- Collaborate with product and support teams to relay district feedback
- Create and distribute onboarding resources and communication templates
- Ensure compliance with district-specific data and privacy requirements
- Facilitate handoff to account management post-onboarding
- Respond to district inquiries within established service level agreements
- Track and report on key success indicators including activation and engagement rates
- Identify at-risk districts and implement intervention strategies
- Adapt onboarding workflows based on district size and technical capacity
- Support the development of scalable onboarding tools and processes
- Coordinate with technical teams during data import and integration phases
- Provide regular status updates to internal stakeholders
- Maintain up-to-date knowledge of platform features and updates
- Contribute to improving onboarding documentation and training materials
- Assist in refining onboarding KPIs and success definitions
Compensation
Contract position with competitive pay
Work Arrangement
Remote
Team
Part of the education success team supporting district-level implementation
About the Role
This position plays a critical part in ensuring new district partners successfully adopt and integrate the platform into their schools. The manager will serve as the primary point of contact during the onboarding phase, guiding stakeholders through setup, training, and early usage. Success is measured by district activation, user engagement, and smooth transition to ongoing support teams.
What We’re Looking For
We seek a structured, empathetic professional with experience in educational technology implementation. Ideal candidates combine project management discipline with the ability to build relationships across diverse teams. Prior work supporting large-scale rollouts in public education systems is highly valued. Candidates must be comfortable working independently and meeting deadlines without direct supervision.
Impact
By streamlining onboarding, this role directly influences how quickly schools can begin using tools to improve communication and classroom engagement. Effective onboarding reduces friction, increases user retention, and sets the foundation for long-term district success.
Technology Environment
The role operates in a cloud-based platform with regular updates. Familiarity with SSO, rostering systems, and data interoperability standards such as Clever or ClassLink is beneficial. Candidates should be comfortable navigating dashboards, analyzing usage reports, and guiding others through technical workflows.
Work Schedule
This is a contract position with flexible hours, though availability during Eastern and Central time zones is required for live sessions and meetings. Some evening or weekend work may be necessary based on district needs.
Growth Opportunities
High-performing contractors may be considered for future roles based on business needs and performance. This position offers deep exposure to district-level decision-making and implementation challenges in edtech.
Application Process
Applicants should submit a resume and brief cover letter highlighting relevant experience in onboarding, education, or client success. Selected candidates will complete a screening call, followed by a practical assessment and team interview.
Equal Opportunity
We are committed to building a diverse and inclusive environment. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Not available
