General Motors LLC is hiring a District Manager, OnStar & Loyalty with territorial responsibility for Portland, Maine. In this role, you will engage dealers through regular contacts and business reviews, serving as a subject matter expert and trusted advisor to build relationships and promote GM's software and subscription business.
What You'll Do
- Clearly communicate the benefit of OnStar as GM's tech ingredient brand to dealerships.
- Establish effective relationships with dealers within your assigned territory, serving as a dealership's trusted advisor.
- Act as a main liaison between OnStar, GM's vehicle brands, and your assigned dealerships.
- Build familiarity and engagement with current and future product offerings.
- Serve as subject matter expert on all things related to the My GM Rewards Loyalty program including the Rewards Credit Cards.
- Initiate and conduct live training or remote calls with dealer leadership and personnel on OnStar's portfolio of products and services.
- Build strong, productive relationships within GM's field team ecosystem.
- Conduct monthly sales performance analysis, leveraging data & analytics to identify opportunities and implement dealer action plans.
- Support planning and countermeasures designed to meet and achieve aggressive monthly, quarterly, and annual performance targets.
- Assist in product launches to ensure streamlined marketing and advertising between the dealer and GM.
- Ensure dealers are providing customers with the technological capabilities that come with their purchase.
- Monitor Dealer, District, Zone, and Regional metrics to ensure they meet or exceed the desired Goals.
- Resolve all dealer-customer satisfaction issues through appropriate channels.
- Be prepared to learn and adapt as our product, services and role evolves.
What We're Looking For
- 2+ years in sales and customer service.
- Understanding the audience; getting the message across; presenting information effectively; and communicating openly.
- Willingness to work the hours required to be effective in assigned time zone, including occasional weekends and holidays.
- Computer skills with Microsoft Office proficiency: Microsoft Word, Excel, PowerPoint, and Outlook.
- Comfortable with technology and subscription services, including troubleshooting mobile app and internal platform issues.
- Ability to effectively and efficiently use your time to focus on the most impactful activities.
- Excellent oral and written communication skills.
- Proper use of language, grammar, and diction.
- Ability to travel 60 to 70 percent of the time, including overnights when applicable.
- Agile learner, continuous improvement 'Better Never Stops' mindset.
- Driven and self-motivated.
- Prioritizing skills, Multitasker.
- Adaptable, embrace change.
- Problem-solving skills.
- Detail-oriented and organized.
- Verbal and written communication.
Nice to Have
- Experience working with automotive dealerships, in customer facing retail, sales, product training, consulting and performance coaching roles.
- Experience working with automotive dealerships and/or OEMs beneficial, including familiarity with new, used, commercial and service operations.
- Four-Year Accredited College Degree preferred but previous professional experience, including active-duty military service, will be considered as an alternative.
Benefits & Compensation
- Home-based employment with daily travel to automotive dealerships/Service Centers in assigned territory.
- Bonus incentive program.
- Company-issued GM vehicle for work/personal use (payment, maintenance, and insurance all paid by the company).
- Expense and Frequent Flyer reimbursement program which allows employees to retain points and/or mileage from approved work-related travel.
- A laptop and cell phone will be provided.
- Company paid hotspot service to allow for internet while on the road or at home.
Work Mode
This is a hybrid role based in Portland, Maine.
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.
