Responsibilities
- Provide day-to-day sales and customer service support for distribution accounts, serving as a backup resource for distribution-related inquiries.
- Partner closely with Sales and Customer Support teams to resolve order, availability, and delivery-related issues.
- Log, manage, and track distributor and customer complaints in Salesforce, including documentation, corrective action (CAPA) coordination, and follow-up.
- Expedite product availability by coordinating with XP Power buyers and factory planners to address constraints and prioritize distributor needs.
- Support Inside Sales activities as needed, including order status updates and issue escalation.
- Facilitate North America Salesforce lead management, including lead assignment, coordination, and routing of Rest of World (ROW) leads.
- Generate, maintain, and distribute weekly and monthly distribution, backlog, and sales reports using SAP S/4 and Salesforce.
- Perform data analysis and reporting using Microsoft Excel, including pivot tables, XLOOKUP, and data reconciliation between systems.
- Identify trends, gaps, and inconsistencies in sales and backlog data and communicate findings to Sales and Operations leadership.
- Manage and maintain distributor website content to ensure accuracy of product data, images, lead times, pricing, and availability.
- Coordinate updates with internal stakeholders to ensure distributors have current and compliant product information.
- Support distributor enablement by improving data quality and visibility across systems and channels.
Requirements
- Provide day-to-day sales and customer service support for distribution accounts, serving as a backup resource for distribution-related inquiries.
- Partner closely with Sales and Customer Support teams to resolve order, availability, and delivery-related issues.
- Log, manage, and track distributor and customer complaints in Salesforce, including documentation, corrective action (CAPA) coordination, and follow-up.
- Expedite product availability by coordinating with XP Power buyers and factory planners to address constraints and prioritize distributor needs.
- Support Inside Sales activities as needed, including order status updates and issue escalation.
- Facilitate North America Salesforce lead management, including lead assignment, coordination, and routing of Rest of World (ROW) leads.
- Generate, maintain, and distribute weekly and monthly distribution, backlog, and sales reports using SAP S/4 and Salesforce.
- Perform data analysis and reporting using Microsoft Excel, including pivot tables, XLOOKUP, and data reconciliation between systems.
- Identify trends, gaps, and inconsistencies in sales and backlog data and communicate findings to Sales and Operations leadership.
- Manage and maintain distributor website content to ensure accuracy of product data, images, lead times, pricing, and availability.
- Coordinate updates with internal stakeholders to ensure distributors have current and compliant product information.
- Support distributor enablement by improving data quality and visibility across systems and channels.
