About the Role
The dispatcher will serve as a central communication hub between customers, service technicians, and internal departments, ensuring efficient job routing and accurate information flow.
Responsibilities
- Answer incoming calls from customers requesting service
- Log service requests with accurate details and urgency levels
- Assign jobs to available field technicians based on location and skill set
- Monitor technician progress throughout the workday
- Update job statuses in the scheduling system in real time
- Communicate schedule changes or delays to customers promptly
- Coordinate emergency service requests with priority handling
- Maintain clear and professional communication with all parties
- Track parts and equipment needs for upcoming jobs
- Assist with dispatching during high-volume periods
- Follow up on completed jobs for customer satisfaction
- Enter customer data into the management system accurately
- Manage multiple communication channels simultaneously
- Respond to technician inquiries during service calls
- Escalate unresolved customer concerns to supervisors
- Ensure compliance with service response time standards
- Maintain confidentiality of customer information
- Support after-hours on-call dispatch procedures
- Use GPS tracking to monitor technician locations
- Update dispatch logs at the end of each shift
- Assist in generating daily work reports
- Handle rescheduling requests due to unforeseen delays
- Communicate weather-related service impacts to field staff
- Maintain organized records of service tickets
- Support coordination between service and parts departments
Compensation
Competitive hourly wage with potential for performance-based incentives
Work Arrangement
On-site position, not eligible for remote work
Team
Part of a fast-paced service operations team supporting field technicians
Why Join Us
- Opportunity to grow within a well-established service organization
- Supportive team environment with clear communication practices
- Investment in employee development and skill advancement
- Recognition for consistent performance and reliability
Physical Requirements
- Sitting for extended periods while using computers
- Frequent use of phone and keyboard throughout shift
- Ability to focus during high-volume call times
- Occasional lifting of up to 10 pounds for office supplies
No visa sponsorship available for this role
