Datadog is hiring a Director

Datadog is looking for a Director to oversee and architect a fast-growing global team, providing strategy for the Technical Support Engineering function in LATAM. You will lead a team of managers and individual contributors immersed in a fast-paced environment.

What You'll Do

• Manage, develop, and mentor a team of Support Engineering Managers, who manage teams of 7-8 Technical Support Engineers.
• Act as the owner for your team’s metrics and performance—partnering closely with upper management and HR on performance management.
• Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion.
• Assist recruiting efforts to find and hire top talent within your region. Ensure that all quarterly hiring targets for the region and functional area are met.
• Ensure the successful onboarding and development of Technical Support Engineers.
• Drive cross-functional projects or initiatives to improve team productivity, process, or procedure.
• Collaborate with internal teams and customers on high-priority escalations/incidents and act as a resource to resolve escalations from team members as necessary.
• Conduct regular 1:1’s with team members to provide constructive feedback and skills development.
• Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements.

What We're Looking For

• Passionate about people management and/or mentorship with previous experience leading a team of Technical Support Engineers.
• Self-motivated, detail-attentive, and have a desire to keep learning more.
• A critical thinker who defaults to a customer-centric approach.
• Experienced in successful implementation of process and procedure in a scaling region.
• Passionate about using analytics to drive informed decision-making and optimize processes.
• Someone with a high EQ and soft skills.
• Able to work a rotating schedule that requires weekend availability.

Nice to Have

• Knowledge of current monitoring solutions, DevOps tooling, and related technologies.
• Previous experience working in a hyper growth organization.
• CS or Engineering degree.

Team & Environment

You will lead a team of Support Engineering Managers, who manage teams of 7-8 Technical Support Engineers, within the LATAM region.

Benefits & Compensation

• Generous and competitive global and US benefits.
• New hire stock equity (RSUs) and employee stock purchase plan.
• Continuous career development and pathing opportunities.
• Product training to develop an in-depth understanding of our product and space.
• Best in breed onboarding.
• Internal mentor and buddy program cross-departmentally.
• Friendly and inclusive workplace culture.

Work Mode

This is a hybrid role based in the LATAM region.

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.