Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, is hiring a Director, Shared Support Services. This critical leadership role within McKesson Canada’s Specialty Health division delivers strategic and operational support to accelerate business performance. You will act as a trusted business partner, enabling data-driven decision-making and unlocking value for McKesson and its biopharma and provider customers.
What You'll Do
- Lead, develop, and empower the Shared Support Services team, creating a culture of accountability, innovation, and continuous learning.
- Promote a collaborative, customer-centric mindset aligned with McKesson’s mission and long-term goals.
- Provide strategic direction to the Contract Management function, ensuring efficiency, compliance, and alignment with business needs.
- Lead the evolution of a Contract Management Centre of Excellence to standardize processes, embed best practices, and improve cycle times.
- Establish and maintain a robust billing compliance framework to ensure contract terms are accurately implemented and auditable.
- Partner with Legal, Finance, and Operational leaders to manage contractual risks and ensure adherence to regulatory requirements.
- Oversee development of dashboards and tracking systems for monitoring contract performance and compliance KPIs.
- Provide strategic guidance and support on complex contract negotiations, renewals, and escalations.
- Lead the development and execution of enterprise-aligned training strategies to support organizational transformation.
- Collaborate with business units to identify training needs and deliver scalable, role-specific learning solutions.
- Ensure training content and delivery methods are modern, engaging, and measurable.
- Champion a culture of learning and development across Specialty Health.
- Oversee the development and governance of standard operating procedures across project management, change control, and documentation.
- Establish performance measurement frameworks using tools like Power BI to enhance visibility and drive accountability.
- Lead audit readiness efforts and partner with cross-functional teams to address audit risks and findings.
- Oversee maintenance of business continuity plans for Specialty Health to ensure operational resilience.
- Act as a strategic advisor to Specialty Health verticals, supporting priority initiatives and driving execution at pace.
- Build strong partnerships with Finance, Quality, and other corporate functions to ensure integration and alignment.
What We're Looking For
- Bachelor’s degree in a relevant field.
- 10+ years of progressive experience.
- Proven leadership and people management capabilities with a track record of building high-performing teams.
- Experience applying advanced principles to complex business settings with competing priorities.
- Ability to work under consultative direction toward long-range targets and proactively learn new concepts and software.
- Strong interpersonal skills and a collaborative, team-oriented approach.
- Creative problem-solving ability and skill in collaborating with various stakeholders.
- Excellent communication and interpersonal skills; results-oriented and driven.
- Ability to develop and facilitate high-quality presentations.
- Excellent analytical skills, with the ability to approach issues from several perspectives.
- Advanced knowledge of MS Office products (Excel, Power BI, PowerPoint, Word) and hands-on experience with Power BI.
Nice to Have
- MBA or Master’s degree.
- Experience in the healthcare or biopharmaceutical industry, particularly with patient support programs, pharmacy operations, or specialty healthcare.
- Recognized expertise in manufacturer-facing analytics and data-driven strategies within healthcare.
Technical Stack
- MS Office (Excel, Power BI, PowerPoint, Word)
- Power BI
Team & Environment
You will lead a diverse, multidisciplinary team across Contract Management, Training, and Operations Support. This role is part of McKesson Canada’s Specialty Health division and reports to the Vice President, Strategic Execution & Operational Excellence.
Benefits & Compensation
- Compensation Range: $124,800 - $208,000
- The opportunity to grow, make an impact, and bring new ideas in an impact-driven Fortune 10 company.
- A culture focused on the health, happiness, and well-being of you and those we serve.
Work Mode
This is a hybrid role based at 2300 Meadowvale Blvd, Mississauga, ON.
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment.
