At Signet Jewelers, we are hiring a Director, Program Management (Marketing Operations) to lead our Marketing Program Management team. You will own the portfolio of Marketing technology and innovation programs, driving alignment, prioritization, and resource planning for transformational projects. Your mission is to streamline organizational systems and processes for efficiency and scale.
What You'll Do
- Empower, support, and cultivate a team of mid-to-senior level Program Managers.
- Lead overall technology roadmap planning and prioritization on behalf of Marketing.
- Proactively identify opportunities to improve operational infrastructure and leverage new technologies.
- Set the strategic vision for the entire Program Management portfolio, ensuring alignment with broader Marketing business goals.
- Anticipate potential collisions, sequence work, and simplify complex business challenges.
- Champion the strategic vision for data governance and the overall reporting infrastructure required to deliver reliable, actionable marketing insights.
- Ensure solutions are scalable and integrated into the long-term data pipeline.
- Champion the successful maintenance and use of performance measurement tools.
- Be a strong culture role model, leading by example in alignment with company principles.
What We're Looking For
- 15+ years of experience in Marketing or Entertainment technology or related experience.
- Proven experience building and leading mid to large diverse teams: hiring, developing and managing high performers.
- Experience working with Product Manager & Engineering teams to build and implement tooling solutions.
- Excellent business communications and presentation skills, interpersonal and partnership skills at all levels of the organization, including working with executives.
- Proven track record of managing and delivering successful enterprise-wide, business, and multi-disciplinary change initiatives (with a focus within a Marketing/Entertainment organization).
- Advanced knowledge of both program/project management and change management.
- Exceptional problem-solving and analytical skills with the ability to dissect complex issues and recommend solutions.
- Versatile and driven team player with an ability to build relationships and community with colleagues and cross-functional partners.
- Significant experience working in a global and matrixed organization, with insight and sensitivity to cultural influences.
- Excellent influencing skills with an ability to build consensus, facilitate change, and communicate at all levels of the organization.
- Familiarity with Marketing campaign workflows, including creative development, asset production, asset storage and distribution.
- Experience defining and supporting data governance, with a focus on the technological infrastructure required to provide reliable and actionable data.
- Thrive in a fast-paced environment, possess a high level of intellectual curiosity, and are a natural team leader with an entrepreneurial mindset, drive to succeed.
Team & Environment
You will lead a team of Program Managers with a global remit, managing a portfolio of Marketing technology solutions across multiple domains. This role reports to the Senior Director, Marketing Operations & Production - UCAN.
Benefits & Compensation
- Compensation: $350,000-$550,000
Work Mode
This role operates on a global scale.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
