Jobgether is looking for a Director, Product Management to lead the evolution of our advanced contact center solutions. In this remote role, you will shape the strategic vision and execution for products serving healthcare and enterprise environments, translating market needs and customer insights into actionable roadmaps.
What You'll Do
- Define and execute the overall product strategy and vision for contact center solutions, ensuring alignment with business goals.
- Own multi-year product roadmaps and short-term release plans, balancing innovation with operational scalability.
- Lead end-to-end product initiatives from discovery and design to launch and post-launch evaluation.
- Collaborate with cross-functional teams including engineering, sales, marketing, and support to deliver high-quality products.
- Engage with customers and industry leaders to incorporate market insights and regulatory considerations into product decisions.
- Translate strategic goals into actionable initiatives with measurable outcomes, including business cases and pricing strategies.
- Foster innovation by identifying opportunities for AI, ML, and next-generation platform enhancements.
- Ensure compliance with healthcare standards and regulations, including HIPAA and accessibility guidelines.
What We're Looking For
- Bachelor’s degree in a relevant field.
- 5–7 years of data-driven product management experience in complex product environments.
- Proven experience driving legacy product transformation to next-generation solutions (hybrid cloud/on-premise, RESTful APIs, modern UI/UX).
- Strong understanding of healthcare workflows, clinical systems, IT/telecom integration, and contact center operations.
- Hands-on, self-starter with excellent project planning, leadership, and execution skills.
- Experience with product roadmapping, release planning, feature prioritization, and cross-functional collaboration.
- Ability to communicate effectively with internal teams, executives, and customers.
- Willingness to travel up to 20% for client and industry engagements.
Nice to Have
- Advanced degree.
- Exposure to AI, conversational AI, agentic AI, ML, or LLMs applied to product platforms.
Technical Stack
- RESTful APIs
- Hybrid cloud/on-premise solutions
- AI, ML, LLMs
Team & Environment
You will partner with cross-functional teams including engineering, product management, customer success, and sales within our collaborative, innovative environment.
Benefits & Compensation
- Competitive compensation based on experience, location, and role responsibilities.
- Comprehensive health, dental, vision, and pharmacy coverage with wellness support programs.
- Retirement savings plans with company contributions.
- Flexible work options to support work-life balance.
- Paid time off, parental leave, and continuing education support.
- Opportunities for professional growth and development.
Work Mode
This is a fully remote position open to candidates based in the United States.
Jobgether is an equal opportunity employer.
