Responsibilities
- Oversee the growth, performance, and long-term success of client relationships within a specific region
- Develop comprehensive cross-functional Strategic Account Plans for key clients, outlining goals, actions, and measurable outcomes
- Establish and maintain trusted, long-term relationships with client partners, serving as their primary point of contact
- Monitor and ensure compliance with contractual obligations, including timely delivery and accurate reporting
- Lead Joint Operating Committee meetings in coordination with regional market teams
- Collaborate with business development to uncover and pursue new growth opportunities
- Work with senior leadership to design a scalable oversight model for managing multiple client plans across the region
- Create and implement a roadmap of tools and standardized processes to enhance client delivery at scale
- Supervise manager and associate-level staff as the team expands
- Manage client escalations and coordinate internal resources to resolve issues effectively
- Advocate for client needs and represent their interests during critical decision-making processes
- Partner across departments to ensure high-quality execution of deliverables and milestones
- Communicate progress on strategic initiatives clearly to both internal stakeholders and clients
- Contribute customer insights to product and solution development efforts to drive organic growth
Benefits
- Comprehensive medical, dental, and vision coverage
- Healthcare and dependent care flexible spending accounts; employer-contributed health savings account
- 401(k) retirement plan with 4% company match, fully vested from day one
- Employer-paid short-term and long-term disability insurance
- Life insurance equal to one times annual salary
- 20 days of paid time off plus 10 company-observed holidays and 2 floating holidays
- Paid leave for new parents
- Eligibility to participate in an employee stock purchase program, where applicable
Compensation
Competitive salary and benefits package including equity participation
Work Arrangement
Hybrid
Team
Reports to the Vice President of Partner Success; will manage manager and associate-level team members as the organization scales
What We Live By
- Prioritize children's well-being in every decision to increase safe days at home for pediatric patients
- Build trust by listening first, communicating clearly, and delivering on commitments
- Foster innovation through curiosity, continuous learning, and incremental improvements
- Lead with empathy and authenticity, assuming positive intent and embracing growth from setbacks
- Unite diverse perspectives around a shared mission, working collaboratively to achieve better results
We Value Diversity, Equity, Inclusion and Belonging
Commit to building a diverse, equitable, and inclusive workforce that reflects the communities served. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, veteran status, nationality, genetic information, or other protected characteristics.
Other
Willingness to travel up to 30% of the time
Not specified
