JLL is seeking a Director, Operations Technology Strategy to join our team. In this role, you will work with stakeholders across business service lines, corporate functions, and technology to define the firm's functional architecture. You will identify gaps in our automation toolkit, assess and trial products, and onboard selected solutions to address business problems, ensuring deliverables are tangible and support strategy execution.
What You'll Do
- Act as a subject matter expert in Automation, primarily low-code/no-code technologies, from an opportunity identification and solution design perspective.
- Identify functional capability gaps and investigate tools for evaluation.
- Develop functional requirements and success criteria for product evaluation.
- Manage and run POCs working with IT, business, and vendors.
- Develop business case and high-level target deployment view.
- Input into contracting and negotiations.
- Develop functional design best practices for replication, re-use, and efficient delivery.
- Create product awareness and influence adoption.
- Develop product adoption opportunity landscape and track product adoption.
- Fully exploit product feature usage to improve ROI and expand the scope of applicability.
- Collect user feedback, do periodic industry scan, and feed into product roadmap to vendor/IT.
- Contribute to functional architecture definition.
- Handle product onboarding and product rationalisation.
- Influence product roadmap.
- Develop operating model for how to optimise configuration/utilisation of the tool, including product development model.
- Develop RACI/governance model for the product.
- Design product management requirements (e.g., system outages, production incidents).
- Articulate cost of ownership for the product based on anticipated consumption model.
- Agree vendor engagement strategy and feedback loop on functional requirements.
- Build and maintain effective communications with key stakeholders, cross functional leaders, and project team members.
- Guide and support project team members where necessary.
- Implement best practices to reduce complexity, improve scalability, reusability, security, and increase efficiency through standardisation.
- Provide support in performing QA testing and supporting User Acceptance Testing as needed whilst establishing the broader capability.
- Deliver regular and customised training to the support team.
What We're Looking For
- 15-20 years of experience in automation product management, ideally within a firm with a well-established transformation agenda.
- Extensive professional experience and awareness of Intelligent Automation tools, with a very good understanding of generative AI, AI, and ML concepts.
- Significant experience with RPA technologies – ideally Automation Anywhere or MS Power Platform.
- Significant experience with other Automation technologies: gen AI, workforce management, workflow, OCR, email management, process intelligence.
- Experience in process intelligence and data transformation tools.
- Experience in BPM workflow technologies.
- Direct experience of major international business transformation projects.
- Experience of working across multiple jurisdictions to identify opportunities for migrations/location strategy rightsizing.
- Diverse industry and functional backgrounds gained through consulting or elsewhere.
- Demonstrated credibility in having previously delivered Automation identification, strategy, design, and implementation programmes.
- Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. A collaborative team player.
- Project management skills: knows how to effectively structure, staff, and manage projects and teams.
- Analytical skills with a structured approach to problem solving and a natural inclination for planning strategy and tactics.
- High perseverance and resourcefulness. Flexible, adaptable, resilient, tenacious, and forward-looking with a holistic approach.
- Ownership to contribute and deliver project tasks/activities as required to deliver project outcomes.
- Ability to work with stakeholders to ensure understanding and support for proposed solutions.
- Automation experience in product management and implementations.
- Expertise in Generative AI and Agentic products in the industry.
- Strategic thinker who simplifies the complex and sees the big picture.
- Thrives on change, is learning agile, intellectually curious, and has an appetite for risk.
- Builds relationships, actively collaborates, and helps others succeed.
- Acts decisively, drives results, takes ownership, and is accountable and resilient.
- Focuses on customers and clients and has strong business acumen.
- Inspires others, creates vision and strategy, and energizes teams.
Nice to Have
- Understanding of or exposure to global real estate markets (preferred but not essential).
Technical Stack
- Intelligent Automation tools, Generative AI, AI and ML concepts and tools
- RPA technologies (Automation Anywhere, MS Power platform)
- Automation technologies (gen AI, workforce management, workflow, OCR, email management, process intelligence)
- Process intelligence and data transformation tools
- BPM workflow technologies
Team & Environment
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. You’ll join an entrepreneurial, inclusive culture where we succeed together – across the desk and around the globe.
Work Mode
This is a local-country, remote position open to candidates in Bengaluru, KA or Gurugram, HR.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
