TeamHealth, recognized as one of America’s top healthcare workplaces, is seeking a Director of Operations. In this role, you will be the key liaison between client hospitals and TeamHealth's regional leadership, primarily supporting the Vice President of Operations (VPO) and focusing on Hospitalist Specialty Services (OB/GYN) to ensure client and organizational expectations are met.

What You'll Do

Manage and support assigned contracts, ensuring compliance and serving as the primary client liaison.
Collaborate with operational service centers (Recruiting, Scheduling, HR, Credentialing) to achieve optimal contract performance.
Drive action planning and follow-up on client, Web-of-Influence, Press Ganey, and engagement surveys.
Participate in Business Development activities, including RFP responses, proforma builds, presentations, and renewal negotiations.
Provide oversight of direct reports, including conducting performance reviews.
Oversee the full-cycle billing process.
Provide input to leadership on prioritizing Performance Improvement Consultants (PIC) resources and coordinate their scheduling and onsite events.
Participate in assigned PIC projects and manage ongoing follow-up handoffs.
Research and fulfill data requests for monthly and quarterly operational reviews for VPO and SVPs.
Utilize internal tools to manage daily productivity goals and monitor metrics within contract and budget parameters.
Contribute to annual budget development and manage contracts to meet budgetary goals.
Work to achieve client and TeamHealth operating metric goals.
Participate in regional Monthly Operating Reviews as directed.
Monitor financial performance through reports and act to ensure cost-effective operations.
Coordinate hospital client start-ups.
Resolve urgent operational challenges (e.g., staffing, compliance) with minimal disruption.
Create and deliver presentations for client meetings.
Assist with clinician compliance matters, including education, documentation, and credentialing.
Partner with clinical leaders and Facility Medical Directors to enhance engagement, execute action plans, and participate in meetings.
Manage compensation requests and coordinate market analysis.
Participate in administrative hiring by reviewing resumes, interviewing candidates, and traveling for onboarding.
Stay actively involved in leader and clinician recruiting.
Represent TeamHealth on internal, vendor, and hospital committees as requested.
Distribute and cascade TeamHealth resources to clinicians.

What We're Looking For

Bachelor’s Degree in Business Administration, Health Care Administration, or a related field.
Supervisory experience managing Practice Coordinators.

Nice to Have

1 to 3 years of experience in practice, provider, or clinical management, including process improvement.

Technical Stack

CRMs and databases
Microsoft Office

Team & Environment

You will work closely with the Vice President of Operations (VPO), to whom you report. You will manage and support Practice Coordinators as direct reports and partner closely with clinical leaders and Facility Medical Directors.