Responsibilities
- Leadership of Market Leaders — Build and develop a strong, accountable leader bench. Coach Market Leaders into confident, disciplined operators who execute with clarity, own their numbers, and deliver a consistent member experience at every location.
- Operational Consistency Across the Network — Create and uphold the unified Saltbox operating system: SOPs, operating rhythms, quality standards, workspace workflows, and team accountability structures. Every location should feel unmistakably Saltbox.
- P&L Ownership — Drive NOI performance through smart labor planning, occupancy strategy, expense discipline, and operational execution. You’re accountable to the numbers — and you know how to move them.
- Cross-Functional Collaboration — Partner closely with Facilities, Fulfillment, Sales, Product, and Finance to ensure seamless handoffs, aligned expectations, and shared accountability. You’re the connective tissue between the field and the business.
- Member Experience & Escalations — Ensure every location delivers a consistent, high-trust member experience. Lead escalations that require senior operational judgment, and coach Market Leaders to prevent recurrence.
- Capability Development & Standards Enforcement — Ensure that all training, systems, and operational standards created by our Operational Excellence team are implemented, reinforced, and adopted across every Market Leader and their teams.
Requirements
- 7–12+ years leading multi-site operations
- Proven success driving P&L outcomes across a network of locations
- Experience managing managers — not just frontline teams
- Strong background in operational systems, standards design, and process enforcement
- Comfort operating within logistics or warehouse-enabled environments
- Ability to build cross-functional alignment in fast-changing, high-growth environments
- Clear communicator with high accountability and executive leadership presence
Benefits
- Medical/Dental/Vision insurance fully covered for Employees, or a low premium for PPO and adding family members.
- 401K plan options
- Company-paid long-term, short-term disability, and life insurance
- Generous paid vacation, sick leave, and holidays
- Paid parental leave
- Opportunities for professional development, including job training and a dedicated learning budget
Additional Information
- This role is remote but requires proximity to a Saltbox market. Current markets include Atlanta, Washington DC, Dallas, Phoenix, Los Angeles, Denver, and Seattle. Expect approximately 30–40% travel to support Market Leaders and drive performance across locations.
