Saltbox is hiring a Director of Workspace Operations to serve as the operational backbone of our growing network. This role directly leads Market Leaders and owns the executional engine for every location, translating strategy into predictable, consistent performance and a high-trust member experience.
What You'll Do
- Build and develop a strong, accountable leader bench by coaching Market Leaders.
- Create and uphold the unified Saltbox operating system: SOPs, operating rhythms, quality standards, and accountability structures.
- Drive NOI performance through smart labor planning, occupancy strategy, expense discipline, and operational execution.
- Partner closely with Facilities, Fulfillment, Sales, Product, and Finance to ensure seamless handoffs and shared accountability.
- Ensure every location delivers a consistent, high-trust member experience and lead escalations requiring senior operational judgment.
- Ensure all training, systems, and operational standards are implemented, reinforced, and adopted across every Market Leader and their teams.
- Identify opportunities to leverage technology and AI tools to improve operational efficiency, decision-making, and the member experience.
What We're Looking For
- 7–12+ years leading multi-site operations.
- Proven success driving P&L outcomes across a network of locations.
- Experience managing managers — not just frontline teams.
- Strong background in operational systems, standards design, and process enforcement.
- Comfort operating within logistics or warehouse-enabled environments.
- Ability to build cross-functional alignment in fast-changing, high-growth environments.
- Clear communicator with high accountability and executive leadership presence.
Team & Environment
You will directly lead a team of Market Leaders, serving as the connective tissue between the field and the business. This role reports to the VP of Operations. We thrive in fast-moving, scrappy environments where you write the playbook as you run it.
Benefits & Compensation
- Compensation: $130k–$155k
- Medical, Dental, and Vision insurance fully covered for Employees.
- 401K plan options.
- Company-paid long-term, short-term disability, and life insurance.
- Generous paid vacation, sick leave, and holidays.
- Paid parental leave.
- Opportunities for professional development, including job training and a dedicated learning budget.
Work Mode
This is a remote position. Candidates must be located in or near one of our hub markets: Atlanta, Washington DC, Dallas, Phoenix, Los Angeles, Denver, or Seattle.
Saltbox is an equal opportunity employer.
