GO! Coaching is hiring a Director of Operations to serve as the integrator of the business, translating the founders' vision into reality through operational clarity, team alignment, and execution. Your work will ensure our Sales, Marketing, Customer Success, and Product teams work in sync to achieve measurable outcomes and help us become North America's #1 Loan Officer Coaching community.

What You'll Do

Build and manage the company's operating system, including leadership meetings, scorecards, and accountability charts.
Translate high-level vision into 90-day priorities and departmental action plans.
Ensure cross-functional execution without founders needing to step into the weeds.
Own and manage the company scorecard (revenue, churn, CAC, LTV, margins).
Oversee reporting automation, dashboard accuracy, and commission tracking.
Use data to drive forecasting, budget planning, and growth strategies.
Partner with Sales Managers and Marketing to optimize the lead → close pipeline.
Oversee handoffs across departments to ensure a seamless student journey.
Monitor ad spend, ROI, and funnel performance.
Support the Head of Customer Success in achieving ≤3% churn and strong renewal rates.
Ensure systems and staffing are optimized for student outcomes.
Align community and coaching initiatives with retention and referral goals.
Collaborate with the fractional finance team on P&L management, budgets, and margins.
Approve hiring plans, vendor contracts, and expense strategies.
Identify opportunities for cost efficiency while scaling sustainably.
Build SOPs and scalable workflows across departments.
Evaluate and improve tech stacks (CRM, automations, dashboards).
Eliminate bottlenecks and drive efficiency across the organization.
Oversee operational execution of major launches and the biannual GrowthCon event.
Ensure events, campaigns, and initiatives are executed profitably and aligned with company objectives.

What We're Looking For

5+ years in Director, VP, or senior Operations roles.
Proven success scaling a business past $10M+ while maintaining high margins.
Hands-on experience with Sales, Marketing, and Customer Success teams.
Strong command of business metrics, forecasting, and execution.
Deep operations and systems thinker.
Strong with analytics, automation tools, and CRMs.
Excellent leadership, communication, and decision-making under pressure.
Comfortable managing up and partnering directly with founders.