Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business, or related field; or equivalent work experience.
- Minimum of 7 years of IT experience, including at least 3 years in IT operations or service delivery roles.
- Minimum of 3 years of leadership experience managing service desk, end-user support, or IT operations teams.
- Valid driver's license.
Nice to Have
- Demonstrated experience improving service delivery performance, end-user experience, and operational maturity.
- Strong leadership skills with the ability to inspire, develop, and empower diverse technical and customer service teams.
- Deep understanding of IT Service Management (ITSM) frameworks (i.e., ITIL) and service delivery best practices.
- Practical experience managing service desk, endpoint management, and client experience functions in a mid-to-large enterprise.
- Proficiency with ITSM and endpoint management platforms (i.e.., ServiceNow, Intune).
- Strong analytical and problem-solving skills with a focus on root cause elimination and process improvement.
- Excellent communication and interpersonal skills, with the ability to engage effectively with business users and technical staff.
- Proven ability to manage competing priorities, service-level expectations, and escalations in fast-paced environments.
- Commitment to operational excellence, continuous learning, and innovation in service delivery.
- Experience with vendor management, budgeting, and performance measurement of managed services.
- High degree of adaptability and learning agility in a dynamic, technology-driven environment.
Benefits
- Hybrid model – up to 50% work from home
- Flexible schedules including ample flexibility in the summer months
- Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
- Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
- Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
- Learning and development programs
- Mentorship programs
- Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
- Professional membership/certification reimbursement and more!
Work Arrangement
Hybrid
Additional Information
- Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.
