About the Role
Lead end-to-end management of key strategic accounts, driving customer success, retention, and revenue growth through proactive engagement and tailored solutions.
Responsibilities
- Own full lifecycle management of high-value client relationships
- Develop deep understanding of client business objectives and challenges
- Collaborate with cross-functional teams to deliver customized solutions
- Drive contract renewals, expansions, and upsell opportunities
- Serve as primary point of contact for strategic customers
- Translate client needs into product and service requirements
- Monitor account health and identify potential risks or opportunities
- Lead quarterly business reviews with executive stakeholders
- Coordinate implementation and onboarding for complex deployments
- Advocate for customer needs internally
- Maintain accurate forecasting and pipeline documentation
- Negotiate commercial agreements and renewals
- Ensure alignment between technical capabilities and business outcomes
- Support go-to-market initiatives for new offerings
- Represent client perspectives in product feedback loops
- Manage stakeholder expectations across regions
- Drive adoption and utilization of platform features
- Identify expansion paths within existing accounts
- Work closely with customer success and support teams
- Deliver strategic insights to internal leadership based on client trends
Compensation
Competitive salary and equity package
Work Arrangement
Hybrid or remote options available
Team
Part of the global sales organization focused on enterprise clients
Why This Role Matters
Enterprises increasingly rely on transparent and secure blockchain solutions to meet regulatory and operational demands. This role ensures clients maximize value from their investment while aligning with evolving compliance standards.
Our Approach to Customer Success
We prioritize long-term partnerships over transactional interactions. Strategic account directors act as trusted advisors, ensuring clients achieve measurable outcomes through tailored engagement and continuous support.
Available for qualified candidates
