NeoWork is hiring a Director of Operations to lead day-to-day service delivery and process optimization for our fast-growing digital organization. You will oversee core operational workflows, support client relationships, and guide a multidisciplinary team to ensure consistent performance across email marketing and lead generation services, serving as the main operational partner to the founder.
What You'll Do
- Oversee daily operations and delivery for email marketing and lead generation services.
- Manage and coach junior implementers and specialists, including copywriters, inbox managers, and appointment setters.
- Refine and document SOPs using tools such as ClickUp and Airtable.
- Serve as the primary client-facing contact, providing updates, reporting, and ensuring satisfaction.
- Identify operational improvements and support business scalability.
- Work closely with the founder to align strategy and make data-driven decisions.
What We're Looking For
- 3–5 years of experience in an operations or account management role within a digital marketing or lead generation agency.
- Excellent written and verbal communication skills for effective client interaction.
- Strong organizational and project management abilities.
- Proficiency with tools such as ClickUp, Airtable, and Notion.
- Experience building and managing remote teams.
- Background in email marketing, cold outreach, and lead generation.
Nice to Have
- Experience leading teams in Colombia or Latin America.
- Familiarity with the construction or contracting industry.
- Based in Medellin, Colombia, reporting directly to the founder.
Technical Stack
- ClickUp
- Airtable
- Notion
Team & Environment
You will manage junior implementers and specialists and report directly to the Founder.
Benefits & Compensation
- Health insurance for contractors.
- Holiday Extra Pay.
- Mental health days.
- Performance-based incentives.
- Annual review and appraisal process.
- Ample opportunities for professional growth and advancement.
Work Mode
This is a local-city position based in Medellin, Colombia.
NeoWork prioritizes the mental health of team members.
