Responsibilities
- Oversee daily operations and delivery for email marketing and lead generation services.
- Manage and coach junior implementers and specialists, including copywriters, inbox managers, and appointment setters.
- Refine and document SOPs using tools such as ClickUp and Airtable.
- Serve as the primary client-facing contact, providing updates, reporting, and ensuring satisfaction.
- Identify operational improvements and support business scalability.
- Work closely with the founder to align strategy and make data-driven decisions.
Requirements
- 3–5 years of experience in an operations or account management role within a digital marketing or lead generation agency.
- Excellent written and verbal communication skills for effective client interaction.
- Strong organizational and project management abilities.
- Proficiency with tools such as ClickUp, Airtable, and Notion.
- Experience building and managing remote teams.
- Background in email marketing, cold outreach, and lead generation.
Nice to Have
- Experience leading teams in Colombia or Latin America.
- Familiarity with the construction or contracting industry.
- Based in Medellin, Colombia, reporting directly to the founder.
Benefits
- Health insurance for contractors
- Holiday Extra Pay
- Mental health days to support well-being
- Performance-based incentives
- Annual review and appraisal process
- Ample opportunities for professional growth and advancement within the company
Work Arrangement
Remote (City/Region)
Team
Structure: multidisciplinary team
Additional Information
- Work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
