Humata Health is looking for a Director of Implementation to co-lead the Implementation team alongside the VP of Implementation. In this role, you will combine strategic oversight with hands-on leadership to ensure seamless customer experiences and strong internal alignment. You will lead the team responsible for delivering successful implementations from kickoff through go-live.

What You'll Do

Coach, develop, and lead a high-performing implementation team—fostering accountability, engagement, and continuous growth.
Serve as a trusted partner and escalation point for key customers, ensuring issues are resolved swiftly and relationships remain strong.
Foster and own executive customer relationships during the implementation process.
Anticipate and remove obstacles that hinder delivery, equipping teams with the processes, tools, and support needed for success.
Partner with leaders across Product, Engineering, and Customer Success to align implementation strategy with organizational priorities and scalability goals.
Identify and drive opportunities to enhance people, process, and tools—unlocking team potential and improving implementation outcomes.

What We're Looking For

Bachelor’s degree in Business, Economics, Healthcare Administration or a related field.
8+ years of experience in implementation, project management or customer delivery within healthcare technology, SaaS or enterprise software.
5+ years in a leadership role managing implementation or delivery teams.
Proven ability to lead teams through complex implementations while maintaining a positive, solutions-oriented mindset.
Strong relationship management, communication, and problem-solving skills.
Demonstrated success in leading through influence and driving cross-functional alignment.
Consistent success in leading conversations with clarity and confidence at all levels, building connection and credibility with executive stakeholders and demonstrated leadership presence and polish.
Willingness to travel as required (up to 25%).

Nice to Have

Experience implementing healthcare workflow, clinical, or operational technology solutions strongly preferred.

Team & Environment

You will co-lead the Implementation team alongside the VP of Implementation, reporting directly to that role.

Benefits & Compensation

Competitive base compensation.
Equity through an Employee Stock Option Plan.
Bonus-eligible role.
Full benefits package including unlimited PTO.
401k program with employer match.
Remote flexibility.
Access to office in Winter Park, FL.
Ample professional development and growth opportunities.

Work Mode

This role operates on a hybrid model. The primary work location is Orlando, Florida, US.

Humata Health is an equal opportunity employer, offering a workplace dedicated to impactful work in healthcare and an inclusive culture. All qualified applicants will receive consideration for employment without regard to protected characteristics.