Jobgether is hiring a Director of Customer Success to lead strategic engagements for our enterprise healthcare cost management solutions. You will serve as a trusted advisor for self-insured employers, translating complex analytics into actionable strategies that enhance operational efficiency and reduce costs.
What You'll Do
- Serve as the primary point of contact for enterprise clients, building long-term relationships and acting as a trusted advisor.
- Translate complex data insights into actionable recommendations, reports, and presentations for non-technical stakeholders.
- Coordinate internal teams, including data, clinical, and project management, to ensure seamless delivery of client solutions.
- Lead client meetings, strategic reviews, and update presentations, ensuring alignment with business objectives.
- Oversee project timelines, monitor KPIs, and troubleshoot client issues proactively to maintain satisfaction.
- Collaborate with sales and solutions teams to develop client-focused strategies that drive value and business growth.
- Contribute to team-wide best practices and knowledge sharing to enhance overall client success.
What We're Looking For
- 5–8 years of experience in account management, client success, or related roles in data analytics, technology, or consulting.
- 4 years of experience in healthcare claims and data analytics.
- 3–4 years of experience in healthcare payment integrity.
- Proven experience managing senior-level client relationships and negotiating contracts.
- Bachelor’s degree in Business, Data Analytics, or a related field.
- Exceptional interpersonal and communication skills, able to convey complex insights to non-technical audiences.
- Hands-on, proactive approach with strong problem-solving and strategic planning abilities.
- Experience in project management, meeting deadlines, and coordinating cross-functional teams.
- Familiarity with data analytics concepts, tools, and methodologies, and ability to apply insights to client strategy.
Nice to Have
- Master’s degree in Business, Data Analytics, or a related field.
- Existing relationships within large self-insured plan sponsor communities.
- Experience with procurement/medical ASA, PBM, and contract negotiations.
- Understanding of benefit analytics, data warehousing, and claims data structures.
- Broad knowledge of relevant industries such as finance, healthcare, and compliance.
Team & Environment
You will engage in broad cross-functional collaboration across analytics, clinical, and executive teams in a collaborative, mission-driven work environment.
Benefits & Compensation
- Competitive salary with potential performance-based incentives.
- Comprehensive health, dental, and vision coverage.
- Paid vacation, sick leave, and holidays.
- Flexible work arrangements with remote work options.
- Opportunity to lead impactful projects in healthcare cost management.
- Collaborative, mission-driven work environment with career growth opportunities.
Work Mode
This is a remote position open to candidates located in the United States.
Jobgether is an equal opportunity employer.
