EX Squared is hiring a Manager, Account Management (Remote - EMEA)

Jobgether is hiring a Manager, Account Management to lead our remote EMEA team. In this role, you will oversee daily operations, mentor a team of account managers, and ensure exceptional customer service to foster retention, growth, and loyalty.

What You'll Do

• Lead the day-to-day operations of the account management team, ensuring high standards of customer engagement and success.
• Coach and mentor account managers in relationship building, account planning, and upselling/cross-selling.
• Monitor customer health and proactively address risks to support retention and growth.
• Participate in customer calls as needed to elevate service and strengthen relationships.
• Collaborate with Sales, Product, and Customer Success teams to resolve escalations and enhance the overall customer journey.
• Assist in defining and tracking KPIs for renewals, account health, and revenue performance.
• Support strategic account planning, aligning team efforts with business goals.
• Explore and implement AI tools and efficiency improvements to streamline administrative tasks and maximize customer impact.

What We're Looking For

• 4+ years of experience in account management, sales, or a related SaaS role.
• 2+ years of experience in a team leadership or mentorship capacity.
• Strong interpersonal skills with a focus on coaching, development, and team empowerment.
• Data-driven approach to decision-making, performance evaluation, and process improvement.
• Proven experience building and standardizing key account management processes.
• Self-motivated, organized, and results-oriented, with a passion for delivering customer value.
• Excellent communication skills, able to explain complex ideas to diverse audiences.
• Comfortable operating in ambiguous situations, with a focus on driving clarity and effective solutions.

Benefits & Compensation

• Starting OTE $200,000 USD (or equivalent in local currency), subject to market adjustment.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance for you and your family.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Stipends for remote work and wellness.
• Professional development budget and opportunities for growth.
• Inclusive and supportive work environment, emphasizing diversity, equity, and team empowerment.

Work Mode

This is a remote position open to candidates within the EMEA region.

Jobgether is an equal opportunity employer.