NMI is hiring a Director of Client Success

A pioneering technology enterprise specializing in behavioral science, data science, and machine learning focuses on enhancing consumer engagement and promoting health outcomes. The organization's advanced AI platform integrates behavioral science to deliver personalized health interventions that address individual barriers to action. This is a remote role with potential hybrid opportunities in Tennessee. US work authorization is mandatory. New team members will complete an initial onsite week in Tennessee, with travel expenses covered. Position Summary: The Director of Client Success is crucial in driving enterprise client relationships, retention, and expansion. This strategic leadership role ensures client achievement of measurable outcomes by collaborating closely with cross-functional teams. The position demands a deep understanding of client needs, operational excellence, and the ability to navigate complex healthcare technology landscapes. The role encompasses managing client engagement lifecycles, conducting detailed performance reporting, identifying growth opportunities, and facilitating regular communication. The ideal candidate will possess extensive experience in health technology client management, demonstrating strong cross-functional leadership and business acumen. Essential Duties & Responsibilities: - Lead client relationships across multiple healthcare verticals - Develop and optimize customer lifecycle processes - Strategize customer retention and engagement - Analyze customer data and feedback - Collaborate with sales, product, and marketing teams - Leverage technology for customer success operations - Track and optimize key performance metrics - Prepare executive-level customer success reports - Proactively engage and guide clients - Maintain deep industry and product knowledge Sales Responsibilities: - Drive expansion opportunities - Support solution design - Build client stakeholder credibility - Participate in contractual reviews - Align client workstream kickoffs Active Client Lifecycle: - Establish reporting aligned with success criteria - Create recurring client touchpoints - Review engagement progress and impact Internal Support: - Collaborate on process improvement - Ensure comprehensive documentation - Work closely with cross-functional teams Basic Qualifications: - 10+ years client/vendor management experience - 10+ years leadership experience - Healthcare technology background - Multi-phase project delivery expertise - Strong cross-functional team collaboration - Excellent communication skills Benefits: - Comprehensive medical coverage - Dental and vision plans - Disability and life insurance - 401K with company match - Flexible time off - Work from home options - Parental leave - Salary range: $130-150K