Lincoln Financial is seeking a Director, Long-Term Disability Claims to provide leadership, coaching, and development to a dedicated claims team. In this role, you will oversee and ensure the fair, ethical, and timely management of complex claims for the LTD product while building effective relationships across the Group Protection Organization.
What You'll Do
- Maintain knowledge on current and emerging developments/trends, assess their impact, and collaborate to incorporate new trends into solutions.
- Direct and enhance organizational initiatives by positively influencing and supporting management change and/or departmental/enterprise initiatives.
- Identify and direct the implementation of process improvements that significantly reduce workloads or improve quality across the department.
- Drive various projects forward to scale efficiency or enhance customer experience.
- Provide training and development opportunities, including stretch assignments, for team members and give honest and open feedback to aid in talent development.
- Direct and evaluate individual/team performance and take appropriate action to meet and/or exceed performance standards.
- Develop, maintain, and analyze appropriate metrics and control mechanisms for claims, using data and analysis to improve business results.
- Monitor Supplemental Health claim KPIs and appeal reporting while monitoring budget and staffing models.
- Conduct reviews and cascade State of Emergency announcements to claims management.
- Establish and implement priorities, performance goals, and objectives to ensure group results.
- Develop and execute claim initiatives which have substantial impact on the success of claims handling, enhance customer experience, and meet annual business priorities.
- Monitor and implement claims policy and guidelines in compliance with claim objectives and insurance laws and regulations.
- Ensure all claims are processed consistently with applicable policies, procedures, and department guidelines.
- Develop and maintain close customer ties, articulate customer needs, and keep priorities aligned with customer expectations.
What We're Looking For
- A 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of a degree).
- 7+ years of experience in Claims that directly aligns with the specific responsibilities for this position.
- 3+ years of managerial, supervisory, and/or demonstrated leadership experience.
- Demonstrated strong relationship management skills with internal/external clients with proven ability to develop creative and collaborative approaches.
- Ability to think critically, analyze information, and evaluate the implications of a course of action or solution.
- Demonstrate strong project management leadership skills including the critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and while meeting deadlines.
- Confident, comfortable communicator with strong written and verbal communication skills.
Nice to Have
- Experience managing people leaders with ideally 5+ years of leadership experience.
- Group insurance operations experience.
- Group insurance service experience.
Team & Environment
You will lead a team of roughly 8 individuals consisting of LTD Claims Examiners, STD Claims Examiners, Statutory Claims Examiners, Paid Family Leave Claims Examiners, and Quality Audit Consultants.
Benefits & Compensation
- Clearly defined career tracks and job levels.
- Leadership development and virtual training opportunities.
- PTO/parental leave.
- Competitive 401K and employee benefits.
- Free financial counseling, health coaching and employee assistance program.
- Tuition assistance program.
- Work arrangements that work for you.
- Effective productivity/technology tools and training.
- Compensation range: $96,900 - $176,200 with anticipated pay for new hires between the minimum and midpoint of the range.
Work Mode
This position offers a hybrid work arrangement. Preferred locations are Charlotte, NC (North Carolina), Omaha, NE (Nebraska), or Work from Home.
Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
