What You'll Do
Shape the operational backbone of a client-focused organization by ensuring strategic objectives are translated into clear, trackable actions. You'll design and deliver performance reporting for executive leadership, the board, and investors, providing a consistent narrative on progress, risks, and results.
Establish governance frameworks that align initiative intake, prioritization, and execution with company-wide strategy. You'll oversee the enterprise portfolio, ensuring resources are allocated effectively and timelines are held accountable across departments.
Work closely with functional leaders across Sales, Product, Marketing, and Finance to resolve dependencies and maintain momentum on high-impact projects. You'll maintain a centralized library of operational standards—including playbooks, templates, and cadences—to promote consistency and scalability.
Identify and assess opportunities for AI and automation to enhance productivity. Develop business cases, track adoption, and maintain a roadmap that links operational improvements to tangible outcomes. You'll also lead a bench of expert resources, directing them toward the organization’s most critical initiatives.
Prepare strategic content for executive forums such as Town Halls, Operations Councils, and board meetings. Partner directly with the CEO Chief of Staff to align messaging, respond to leadership priorities, and ensure organizational agility.
Requirements
- 10+ years in strategy, operations, or business leadership roles within technology, SaaS, or complex enterprise settings
- Proven experience managing client-facing teams and renewal outcomes in a recurring revenue environment
- Track record of leading cross-functional programs and delivering operational excellence across multiple functions
- Strong analytical mindset with the ability to turn data into clear, actionable plans
- Experience managing large-scale initiative portfolios and strategic transformation efforts
- Skilled in crafting executive-level communications and presenting insights to senior leaders and boards
- Ability to influence stakeholders across functions and drive accountability without direct authority
- Exceptional organizational and program management abilities, with experience juggling complex, competing priorities
Preferred Qualifications
- Bachelor’s degree in a related field
- Background in SaaS, commerce technology, or enterprise software
- Experience in strategy, consulting, or transformation roles supporting executive teams
- History of driving operational improvements, automation, or AI-enabled programs
Benefits
- Comprehensive health insurance with company HSA contributions from Day 1
- 6% 401(k) match
- 20 days Paid Time Off, increasing with tenure (22 days at 3 years, 25 at 5)
- 9 paid company holidays, 2 floating holidays, 7 sick days, 2 wellness days, and 1 volunteer day
- 12 weeks primary and 4 weeks secondary caregiver leave
- Supplemental insurance options: accident, critical illness, hospital indemnity, pet, legal, and identity theft
- Life insurance equal to two times annual salary
- Access to wellness resources including the Calm app and Employee Assistance Program
- $65 monthly remote work stipend for internet
- Tuition assistance and career development support
- Charitable contribution matching up to $250 annually
- Culture-focused team events and inclusive work environment
Work Environment
This role operates in a remote-first environment, offering flexibility while maintaining alignment through structured collaboration and communication practices. Leadership is accessible, and decision-making emphasizes transparency and inclusion.
