Unknown Company is hiring a Director, Head of Sales Operations - Capital One Software (Remote)

Capital One is hiring a Director, Head of Sales Operations to shape operational strategy and drive growth for our expanding B2B software business. In this pivotal role, you will lead the global Sales Operations function, optimizing processes, tools, and policies to increase sales productivity and ensure scalable go-to-market success.

What You'll Do

• Develop and execute the Sales Operations strategy, lead annual roadmap planning, and drive operational strategy to support global go-to-market success.
• Act as a first-responder to immediate sales operations issues, ensuring swift problem resolution.
• Design, develop, and optimize scalable sales processes and systems that support evolving go-to-market strategies and rapid expansion.
• Manage and evolve reporting, forecasting, and analytics, improve pipeline visibility, and implement KPIs and performance measurement frameworks.
• Partner with data analytics leaders to align on and execute data strategy for business reporting.
• Design and implement effective territory structures and sales compensation plans to support expansion into new markets and product launches.
• Develop strategies to optimize quota setting and minimize the gap between team quotas and revenue targets.
• Partner with RevTech leader to champion selection, implementation, and optimization of sales technology, ensure CRM data integrity, and streamline the sales tech stack.
• Partner across Sales, Marketing, Enablement, Customer Success, and Finance to ensure operational alignment and foster knowledge sharing.
• Lead, mentor, and scale a high-performing global SalesOps team, provide guidance, and recruit and develop talent.

What We're Looking For

• Bachelor's Degree or Military experience.
• At least 5 years of experience leading Sales Operations or Revenue Operations teams within B2B SaaS environments.
• At least 2 years of experience with Salesforce.
• At least 5 years of experience in Sales, Customer Success, or Sales Operations.

Nice to Have

• 10+ years of experience in Sales or Revenue Operations with a proven track record of building scalable infrastructure and leading teams.
• Experience supporting global SalesOps functions through significant company events such as IPO readiness.
• Experience working within regulated industries (fintech, healthcare tech, gov-tech).
• Familiarity with consumption-based or usage-based billing models.
• 4+ years experience using sales tools (for example: Gong, Groove, Clari) and sales productivity platforms.
• Business Process Improvement certification such as CBPP, Lean, or Six Sigma.
• Masters Degree in Business Administration (MBA).

Technical Stack

• Salesforce
• Gong
• Groove
• Clari

Team & Environment

You will lead the global Sales Operations function.

Benefits & Compensation

• Health, financial and other benefits that support total well-being.
• Compensation: Remote: $205,400 - $234,400; McLean, VA: $226,000 - $257,900.

Work Mode

This is a remote position open to candidates regardless of location. The role is also open to candidates based in McLean, VA.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.