Springhealth66 is hiring a Director, Clinical Operations to set the strategic direction and operational rigor for our highest-acuity and employer-facing services. You will lead a large, multi-layered clinical organization to deliver safe, timely, and high-quality care, scaling crisis programs with measurable impact.
What You'll Do
- Own the end-to-end performance and evolution of Spring Health’s 24/7 Crisis Line, Critical Incident Response, Mandatory Referral, and Manager Consultation services.
- Translate enterprise customer needs and clinical quality requirements into scalable clinical operating models.
- Partner cross-functionally with Product, Care Support, Customer Success, Legal, Network Operations, and Business Intelligence to enhance service delivery.
- Represent crisis services in executive forums and customer conversations as needed.
- Ensure clinical safety, compliance, and adherence to best practices across all programs.
- Oversee escalation frameworks and high-risk case review processes with senior clinical leadership.
- Drive standardization of clinical protocols and quality assurance mechanisms.
- Lead and develop a multi-layered clinical leadership team overseeing a large frontline organization.
- Build strong succession planning, leadership development, and performance management practices.
- Foster a culture of accountability, clinical excellence, and continuous improvement.
- Lead change management initiatives in a fast-paced, evolving environment.
- Manage 24/7 operational performance, including workforce planning, service levels, utilization, and cost-to-serve.
- Manage to defined KPIs across access, quality, productivity, and customer satisfaction.
- Use data to identify trends, mitigate risk, forecast demand, and improve performance.
- Drive process optimization initiatives that improve efficiency while preserving clinical quality.
What We're Looking For
- 8+ years of progressive leadership experience in behavioral health, crisis services, EAP, or high-acuity clinical operations, including oversight of large frontline teams of 100+ FTEs.
- Direct experience leading 24/7 clinical operations with responsibility for staffing, service levels, and risk oversight.
- Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN).
- Strong operational acumen, including workforce planning, KPI management, and cost optimization.
- Proven ability to lead through change in fast-scaling, matrixed environments.
- Executive presence with the ability to partner effectively with customers.
- Track record of building resilient, high-performing leadership teams with strong retention and engagement.
- Ability to balance clinical integrity with business performance and customer needs.
- Willingness to travel 5–10%.
Nice to Have
- Strong preference for expertise in Acute Stress Disorder, PTSD, and Trauma related disorders.
Team & Environment
You will report to the Senior Director of Clinical Operations and lead a multi-layered clinical leadership team overseeing a large frontline organization.
Benefits & Compensation
- Compensation: $164,900 - $197,500 + equity as part of a competitive total rewards package.
- Health, Dental, Vision benefits start on first day.
- Access to One Medical accounts.
- HSA and FSA plans available, with Spring contributing up to $1K for HSAs.
- Employer sponsored 401(k) match of up to 2%.
- Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- Competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to Noom, a weight management program.
- Access to fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses.
- Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
- Access to BrightHorizons for sponsored child care, back-up care, and elder care.
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
Work Mode
This is a remote position.
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.
