BDA is looking for a Director - Client Services - Sales to join its Sales Leadership Team. In this client-centric role, you will set the strategic direction and provide daily leadership for a portfolio of enterprise and hybrid accounts, focusing on delivering value through partnership and operational excellence.

What You'll Do

Collaborate with Sales, Program, and Operational leadership to define account-specific growth strategies.
Lead strategic planning sessions to develop marketing and brand engagement strategies for key clients.
Analyze financial data and sales trends to craft strategic plans ensuring margin and revenue growth.
Represent client needs within BDA and serve as the sales leadership point of contact for a portfolio of enterprise accounts.
Oversee the development and execution of Quarterly/Annual Business Reviews (QBRs/ABRs).
Monitor and enhance client satisfaction using data like NPS and VOC feedback.
Manage, mentor, and develop a team of Account Managers and support staff.
Conduct regular 1:1s, team meetings, performance reviews, and coaching conversations.
Partner with HR on hiring, onboarding, and talent planning.
Monitor team activity for Salesforce CRM compliance, accurate forecasting, and pipeline health.
Oversee execution of large client projects and alignment with internal resources and vendors.
Collaborate with internal departments including Programs, Marketing, Merchandising, Sales Ops, and Finance.
Manage assigned P&L, budget targets, and OPEX controls.
Handle client contract negotiation, drafting, and execution.
Actively engage with industry trends to bring fresh insights to clients.
Support business development efforts and assist with strategic pitches and new client onboarding.
Represent the voice of the client across cross-functional teams.

What We're Looking For

Bachelor’s degree in Business, Marketing, Communications, or related field.
10+ years of experience in enterprise sales, account management, or client services.
5+ years of direct team leadership and sales management experience.
Strong track record of strategic client relationship management and revenue growth.
Proficient in Salesforce or similar CRM platforms.
Strong Excel and PowerPoint skills.
Exceptional communication, presentation, and negotiation skills, especially with executive-level clients.
Financial acumen, including budgeting, forecasting, and margin analysis.
Ability to manage multiple priorities in a fast-paced, client-focused environment.
Willingness to travel approximately 50%.

Nice to Have

Experience preferably in the branded merchandise or promotional products industry.

Technical Stack

Salesforce
Excel
PowerPoint

Team & Environment

You will be a key member of the Sales Leadership Team and lead a team which may consist of National Account Director(s), National Account Manager(s), Account Manager(s) and Associate Account Manager(s).

Benefits & Compensation

Compensation: $150k to $180k; certain revenue-generating positions may be eligible for incentive compensation.
Robust PTO; vacation, a paid volunteer day, holidays and summer Fridays.
Medical, dental, vision, life, and AD&D insurance.
401k.
Tuition reimbursement.
Mental health and financial wellness programs.
Professional development opportunities including tuition reimbursement.