BDA is looking for a Director - Client Services - Sales to join its Sales Leadership Team. In this client-centric role, you will set the strategic direction and provide daily leadership for a portfolio of enterprise and hybrid accounts, focusing on delivering value through partnership and operational excellence.
What You'll Do
- Collaborate with Sales, Program, and Operational leadership to define account-specific growth strategies.
- Lead strategic planning sessions to develop marketing and brand engagement strategies for key clients.
- Analyze financial data and sales trends to craft strategic plans ensuring margin and revenue growth.
- Represent client needs within BDA and serve as the sales leadership point of contact for a portfolio of enterprise accounts.
- Oversee the development and execution of Quarterly/Annual Business Reviews (QBRs/ABRs).
- Monitor and enhance client satisfaction using data like NPS and VOC feedback.
- Manage, mentor, and develop a team of Account Managers and support staff.
- Conduct regular 1:1s, team meetings, performance reviews, and coaching conversations.
- Partner with HR on hiring, onboarding, and talent planning.
- Monitor team activity for Salesforce CRM compliance, accurate forecasting, and pipeline health.
- Oversee execution of large client projects and alignment with internal resources and vendors.
- Collaborate with internal departments including Programs, Marketing, Merchandising, Sales Ops, and Finance.
- Manage assigned P&L, budget targets, and OPEX controls.
- Handle client contract negotiation, drafting, and execution.
- Actively engage with industry trends to bring fresh insights to clients.
- Support business development efforts and assist with strategic pitches and new client onboarding.
- Represent the voice of the client across cross-functional teams.
What We're Looking For
- Bachelor’s degree in Business, Marketing, Communications, or related field.
- 10+ years of experience in enterprise sales, account management, or client services.
- 5+ years of direct team leadership and sales management experience.
- Strong track record of strategic client relationship management and revenue growth.
- Proficient in Salesforce or similar CRM platforms.
- Strong Excel and PowerPoint skills.
- Exceptional communication, presentation, and negotiation skills, especially with executive-level clients.
- Financial acumen, including budgeting, forecasting, and margin analysis.
- Ability to manage multiple priorities in a fast-paced, client-focused environment.
- Willingness to travel approximately 50%.
Nice to Have
- Experience preferably in the branded merchandise or promotional products industry.
Technical Stack
- Salesforce
- Excel
- PowerPoint
Team & Environment
You will be a key member of the Sales Leadership Team and lead a team which may consist of National Account Director(s), National Account Manager(s), Account Manager(s) and Associate Account Manager(s).
Benefits & Compensation
- Compensation: $150k to $180k; certain revenue-generating positions may be eligible for incentive compensation.
- Robust PTO; vacation, a paid volunteer day, holidays and summer Fridays.
- Medical, dental, vision, life, and AD&D insurance.
- 401k.
- Tuition reimbursement.
- Mental health and financial wellness programs.
- Professional development opportunities including tuition reimbursement.
Work Mode
This is a hybrid role based in Atlanta, Georgia, United States.
BDA promotes a vibrant and welcoming culture that embraces uniqueness and entrepreneurial spirit.
