TensorOps is hiring a Director of Client Delivery to lead our Client Delivery Manager team and shape the future of our client experience. You will set the vision and drive the execution of our client delivery strategy, ensuring operational excellence, satisfaction, and scalable growth from sale through launch.
What You'll Do
- Lead and develop a high-performing Client Delivery Manager team, fostering a culture of accountability, collaboration, and continuous improvement.
- Define and drive the client delivery strategy, setting standards for operational excellence, scalability, and exceptional client experience.
- Oversee execution of complex client integrations and delivery initiatives, ensuring alignment between client needs, internal capabilities, and technical requirements.
- Collaborate cross-functionally with Product, Engineering, and Operations leaders to prioritize enhancements, optimize workflows, and ensure delivery processes support evolving business goals.
- Implement frameworks for identifying, mitigating, and reporting on client implementation risks, ensuring proactive issue management and transparent communication.
- Identify and resolve systemic challenges, using data and insights to drive process improvements and elevate team efficiency and impact.
- Represent Client Delivery leadership in executive and cross-functional forums, influencing roadmaps, resourcing, and client strategy.
- Lead requirements sessions to define data mapping, transformation rules, and client delivery expectations for file-based integrations.
What We're Looking For
- 10+ years of experience in client delivery, operations, integrations, or program management.
- Significant leadership experience managing high-performing teams in complex, fast-paced environments.
- Deep understanding of the healthcare ecosystem, ideally including health plans, digital health platforms, and enterprise client operations.
- Proven track record of building and scaling client delivery functions, with the ability to design processes that drive consistency, quality, and measurable client impact.
- Exceptional communication, executive presence, and stakeholder management skills.
- Strong analytical and strategic thinking abilities, leveraging data and insights to inform decisions and improve performance.
- A builder’s mindset and comfort operating in ambiguity, identifying opportunities, and driving change.
- Bachelor’s degree required.
- This role requires active work authorization in the US.
Nice to Have
- Advanced degree preferred (MBA, MHA, or related field a plus).
- Health plan experience preferred.
- Experience working in a high-growth or startup environment preferred.
Team & Environment
You will lead the Client Delivery Manager team, driving strategy and execution across all client engagements.
Benefits & Compensation
- Salary range: $170,000 - $200,000 per year + equity via stock options.
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships.
- Hybrid work, in office meals, and work together days.
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+).
- Annual professional development stipend and access to a personal career coach through Maven for Mavens.
- 401K matching for US-based employees, with immediate vesting.
- Employer-covered health, dental, and insurance plan options.
Work Mode
This is a hybrid role based in the following metropolitan areas: New York Metropolitan area, NY; San Francisco/Bay Area, CA; Seattle, WA; Boston, MA; Chicago, IL; Washington, D.C.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
