EcoATM is hiring a Director of Account Management to lead and expand partnerships across our most strategic retail accounts. Based in the Bentonville, Arkansas area, this highly visible leadership role is responsible for driving revenue growth, ensuring retention, and delivering operational excellence for ecoATM’s most important channel relationships.
What You'll Do
- Develop and execute comprehensive account strategies that strengthen relationships, drive long-term value, and deepen ecoATM’s integration within each retailer.
- Partner with retail stakeholders and internal analytics to identify new store locations for kiosk installations, assessing performance data and building data-backed recommendations.
- Serve as senior liaison to cross-functional leaders within strategic retail partners, proactively networking across merchandising, operations, sustainability, asset protection, and other groups.
- Drive profitable growth across assigned accounts by identifying new opportunities, optimizing underperforming locations, and ensuring consistent value delivery that supports long-term renewals.
- Access, analyze, and interpret data to identify trends, uncover risks, and surface growth opportunities, translating analysis into compelling, client-ready presentations.
- Lead joint business planning and deliver data-driven quarterly business reviews that connect performance to each retailer’s strategic priorities and financial objectives.
- Manage complex escalations with urgency and professionalism, conducting root cause analysis and coordinating cross-functional teams to deliver clear resolutions.
- Collaborate closely with marketing, analytics, legal and regulatory teams (including law enforcement partnerships), product, engineering, operations, and finance to ensure seamless execution.
- Work with marketing to increase kiosk visibility and drive incremental foot traffic within partner locations, developing and supporting in-store awareness initiatives.
- Manage account-level forecasting and financial performance, balancing revenue growth, cost management, and investment decisions.
- Serve as the voice of the retailer within ecoATM, ensuring feedback informs product innovation, operational improvements, and long-term strategy.
What We're Looking For
- 10+ years of experience in national account management, strategic retail partnerships, or large-scale account leadership.
- Experience managing large, complex retail organizations with multiple stakeholders.
- Proven track record of growing strategic accounts and exceeding revenue targets.
- Expert-level proficiency in Salesforce Service Cloud.
- Expert-level proficiency in Excel.
- Advanced analytical expertise with demonstrated ability to access data, identify trends, and build executive-level presentations.
- Strong financial acumen with forecasting responsibility.
- Exceptional communication, presentation, and negotiation skills.
- Strong problem-solving skills with ability to manage escalations and deliver resolutions.
- Strategic thinker with ability to balance long-term vision and near-term execution.
- High initiative, integrity, and attention to detail.
- Bachelor’s degree in Business, Marketing, or related field required.
Technical Stack
- Salesforce Service Cloud
- Excel
Work Mode
This role is based locally in the Bentonville, Arkansas area.
EcoATM is an equal opportunity employer.
