BitGo seeks a Digital Technology Admin to join our Digital Technology team. In this fully onsite role, you will be a key player in supporting our company's growth, security, and operational excellence through hands-on technical initiatives and close collaboration with teammates and cross-functional partners. The role includes occasional after-hours support to maintain seamless operations.
What You'll Do
- Analyze and resolve requests regarding IT systems issues and enhancements.
- Manage employee onboarding and offboarding processes, including account provisioning and access control.
- Provision, configure, and maintain company laptops using MDM tools.
- Administer Okta, including lifecycle management, SSO integrations, and group-based access controls.
- Administer, enhance, and support IT systems and applications (e.g., Entra ID, MDM, SaaS tools).
- Diagnose and perform basic troubleshooting of LAN, WAN, and other network-related issues.
- Troubleshoot and maintain Audio/Video systems for conference rooms.
- Configure, install, and monitor IT systems, maintain accurate inventory and asset records, and document best practices.
What We're Looking For
- 3+ years of experience in IT Support, IT Operations, or a similar technical role in a global company.
- 2+ years configuring and supporting Windows and macOS endpoints and their MDM platforms (e.g., Jamf and Intune).
- Experience leading IT onboarding calls, guiding new hires through system setup, security requirements, and access configuration.
- Basic network troubleshooting experience (e.g., LAN, WAN, patch management).
- Experience managing and participating in IT projects, collaborating with stakeholders and peers.
- Experience working in an agile framework such as Jira.
- Experience working and administrating ITSM platforms such as Jira Service Management (JSM) and Freshworks.
- Administration of Identity Management systems with users and groups.
- Hardware procurement and asset/inventory management.
- Proficient with Google Workspace, Slack, and Jira.
- Resourceful and analytical problem-solver with strong attention to detail and excellent communication skills.
- Self-motivated professional with the ability to effectively prioritize in fast-paced environments.
Nice to Have
- Experience implementing AI-driven solutions and automation to improve operational efficiency.
- Proficient with GAM (Google Apps Manager).
- Working knowledge of multiple operating systems, including Linux and Windows environments.
- Familiarity with SAML-based authentication and automated provisioning for Okta integrations.
- Familiarity with Zero-Trust security principles and access restriction policies.
- Familiarity with Okta Workflows.
- Experience managing physical access control systems (e.g., key fobs, biometric card readers).
- Certification in the technologies mentioned above is a plus.
- BS/BA in Information Technology, Computer Science, or a related discipline.
Technical Stack
- Okta
- Entra ID
- MDM (Jamf, Intune)
- Google Workspace
- Slack
- Jira
- Jira Service Management
- Freshworks
Benefits & Compensation
- Competitive base salary, bonus, and stock options
- 100% company paid health insurance for employee, partner, and dependents
- Up to 4% 401k company match
- Paid parental leave, Paid vacation
- Free commuter/parking pass
- Free custom lunches, dinners, and snacks
- Computer equipment and workplace furniture to suit your needs
- Great colleagues and inspiring startup environment
Work Mode
This is a fully onsite position.
At BitGo, we value ownership, craftsmanship, and open communication. We are an equal opportunity employer.
