COBS Bread is looking for a Digital Product Specialist to lead and enhance the online ordering and delivery experience across bakeries in Canada and the USA. In this hybrid-remote role, you will be responsible for scaling third-party delivery, click & collect, and eCommerce programs to drive growth and improve digital customer engagement.
What You'll Do
- Oversee and optimize menu management, merchandising, and pricing across 3rd party delivery and eCommerce channels.
- Lead the onboarding and configuration of new bakeries on delivery and eCommerce platforms.
- Serve as the subject matter expert for bakery-level delivery operations, troubleshooting complex issues.
- Identify and implement process improvements to drive order accuracy, efficiency, and customer satisfaction.
- Own the aggregation, validation, and analysis of third-party delivery and eCommerce data to generate actionable insights.
- Prepare data-driven briefs, dashboards, and presentations to inform marketing strategies and operational decisions.
- Monitor performance trends and proactively flag opportunities or anomalies for strategic follow-up.
- Manage updates and enhancements across digital platforms (Shopify & WordPress), including product listings and seasonal campaigns.
- Ensure content accuracy and alignment with web & local SEO, accessibility, and mobile-first best practices.
- Collaborate with IT and marketing teams to support the rollout of new features or integrations.
- Partner with the IT Service Desk to ensure a streamlined support process for franchisees.
- Gather and synthesize feedback from bakeries to inform roadmap priorities and user experience improvements.
- Maintain internal knowledge bases and documentation to enhance cross-team visibility and efficiency.
- Partner with Marketing, IT, and Operations to align project timelines, testing schedules, and deployment plans.
- Manage and track digital initiatives through Azure DevOps or similar tools.
What We're Looking For
- 5+ years of experience in eCommerce, digital product management, delivery operations, or platform administration, ideally within a multi-location retail or food service environment.
- Bachelor’s degree in Business, Marketing, Communications, Computer Science, or equivalent experience.
- Demonstrated success managing third-party delivery platforms (Uber Eats, DoorDash, Skip) and/or eCommerce systems (Shopify, WordPress).
- Proficient in Shopify and WordPress administration.
- Understanding of CMS data hierarchy, tagging, and basic HTML for formatting.
- Strong analytical mindset with the ability to interpret and translate complex data into actionable insights.
- Highly organized with proven project management skills and the ability to prioritize across multiple workstreams.
- Competency with Microsoft suite of products (Excel, Azure Devops, PowerPoint, Word, Outlook).
- Comfortable presenting data and insights to both technical and non-technical audiences.
- High degree of autonomy and ability to work independently.
- Exceptional communication and collaboration skills, capable of influencing and supporting cross-functional teams.
Nice to Have
- Familiarity with POS and order integration systems is an asset.
Technical Stack
- Shopify
- WordPress
- Azure DevOps
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
Team & Environment
You will collaborate with cross-functional partners in Marketing, IT, and Operations, reporting to the E-Commerce Marketing Manager.
Benefits & Compensation
- Competitive salary, bonus, and vacation plan.
- Extended Health & Dental Benefit, Group RRSP Matching, and Health and Lifestyle spending account.
- Paid sick and personal leave days.
- Paid day for community service and volunteer time.
- Open, ‘continuous-learning’ environment where professional development and career progression is encouraged.
- Work within a dynamic, driven, high-achieving, close-knit and fun-loving team.
- High level of autonomy and responsibility.
- Complimentary self-serve kitchen of fresh produce, deli meats and COBS Bread and treats.
- Fresh COBS Bread product delivered daily to the Vancouver Support Office.
- Compensation: $65,000 to $70,000 based on experience.
Work Mode
This is a hybrid role with flexible work arrangements, combining time in the Vancouver Support Office and remotely.
We are an equal opportunity employer and value diversity at our company.
