SAP Software Solutions | Business Applications and Technology is seeking a Digital Customer Success Partner Senior Advisor to manage and grow a portfolio of existing global customer accounts. In this role, you will be responsible for driving customer adoption, value realization, retention, and revenue growth through proactive outreach, business reviews, and cross-functional collaboration.
What You'll Do
- Complete proactive customer outreach at all stages of the customer lifecycle.
- Meet and achieve account retention, pipeline building, and revenue goals.
- Conduct Customer Business Reviews to drive adoption and expansion of services.
- Work in partnership with Client Sales Executives to identify upsell and cross-sell opportunities, and support delivery of add-on revenue goals.
- Lead and drive smaller revenue deals to closure.
- Establish relationships with customers as a trusted advisor and drive customer value realization.
- Contribute to organizational growth projects.
- Maintain a clean book of business and ensure data integrity.
- Act as a client advocate and a voice of reason while cross-collaborating across internal teams.
What We're Looking For
- 8–12 years of relevant experience.
- Account management or customer engagement experience in managing and growing a large portfolio of existing global companies with a high level of complexity, focus, and intensity.
- Experience managing high-volume customer engagements.
- Proven ability to work with virtual/social tools to engage with customers.
- Track record in establishing, maintaining, and growing relationships within each customer account.
- Ability to uncover how a customer defines success and align that vision with value delivery to create long-term mutual partnerships.
- Strong understanding and track record in Customer Life Cycle Management to drive customer adoption and value realization.
- Proven track record of exceeding retention and revenue targets.
- Highly structured approach with strong collaboration, communication, and problem-solving skills.
- Understanding of SaaS and ideally Concur solutions, with the ability to articulate their value in solving customer business problems.
- Strong business acumen and ability to drive a value-based conversation.
- Ability to anticipate, identify, and meet customer needs.
- Skill in facilitating client meetings that measure progress and business impact.
- Ability to motivate and mobilize customers and cross-functional partners through collaboration and clear communication.
- Drive achievement through disciplined planning and organization, setting objectives with assigned owners, timelines, and measurements.
- Uncover opportunity through analysis, inquisitiveness, and a deep understanding of your customer’s business initiatives and drivers.
- Thrive in a fast-paced and evolving environment.
Team & Environment
At SAP, we believe you bring your best to us, and we'll bring out the best in you. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. We foster constant learning, skill growth, provide great benefits, and are a team that wants you to grow and succeed. Our mission is to help the world run better.
