Zoetis US LLC is hiring a Diagnostics Technical Specialist

Role The Veterinary Diagnostics Technical Specialist (VDT) delivers comprehensive on-location assistance to veterinary practices, research laboratories, and academic veterinary environments, ensuring territorial business performance and customer satisfaction. The professional will engage comprehensively in support processes, concentrating on diagnostic solution sales, implementation strategies, workflow optimization, and diagnostic product utilization enhancement. Their core objective involves synchronizing key medical facilities with standardized operational protocols, implementation procedures, training protocols, operational applications, and problem resolution across veterinary diagnostic platforms. Anticipated territory-based travel as necessary (up to 80%). Typically maintains standard business hours, Monday through Friday. Initial onboarding trainings will occur in Union City, CA; Malvern, PA; & Parsippany, NJ. National sales & training conferences and regional sales meetings will be pre-scheduled and require interstate travel. Responsibilities: - Accountable for cultivating successful relationships with designated clinics to achieve mutually established objectives, improving diagnostic product adoption, utilization, and implementation efficiency. - Responsible for identifying, quantifying, evaluating, and tracking clinic challenges; facilitating and designing workflow processes to enhance diagnostic product customer experiences. - Addresses technical support requests, providing precise and prompt technical assistance, troubleshooting, and resolving complex system challenges for veterinary environments. - Delivers comprehensive product line guidance and training to enhance productivity through formal and informal presentations. - Executes post-sale product installation, validation, operational, and applications training. - Completes detailed daily activity documentation, including comprehensive customer visit reports and satisfaction assessments. - Must demonstrate exceptional customer service capabilities, autonomous work performance, and decisive decision-making with accuracy and thoroughness. - Requires comprehensive understanding of veterinary clinic operations, including diagnostic applications, financial constraints, training needs, and workflow dynamics. - Capable of creating and delivering clear, effective training presentations in diverse environments. - Collaborates closely with Area Business Managers and Diagnostic Solutions Consultants to provide integrated customer service. - Identifies potential analyzer expansion and new opportunities through existing customer referrals. - Capable of safely lifting and moving 60 lbs. Knowledge, Skills, Ability Requirements: - Proficient computer skills (Microsoft Office, Excel, Adobe) - Minimum one-year clinical setting experience - Preferred basic understanding of animal disease states - Knowledge of diagnostic products, instrumentation, and clinical processes - Analytical mindset with demonstrable critical thinking skills - Availability for 80% work week travel and flexible customer visit accommodations - Travel across US and Canadian territories - Standard business hours, Monday through Friday - Potential Sunday travel for Monday morning customer engagements - Bilingual (Spanish or French) advantageous Qualifications: - Associate degree required, bachelor's degree preferred or equivalent experience - Veterinary Technology Program degree preferred - Credentialed Veterinary Technician designation preferred Full time Regular Colleague [Standard legal disclaimers and equal opportunity employment statement remain unchanged]