About the Role
This role involves providing technical support for diagnostic products, troubleshooting issues, training clients, and working closely with sales and research teams to improve product performance and user experience.
Responsibilities
- Deliver technical support for diagnostic testing platforms
- Assist in resolving complex instrument and software issues
- Conduct on-site and remote troubleshooting for clients
- Train veterinary professionals on diagnostic equipment operation
- Collaborate with product development teams to relay field feedback
- Maintain up-to-date knowledge of diagnostic technologies
- Support product launches with technical documentation
- Participate in validation and verification testing
- Respond to technical inquiries from internal and external stakeholders
- Ensure compliance with regulatory standards in diagnostics
- Assist in the development of training materials
- Travel to client locations for installation and support
- Monitor product performance in field settings
- Coordinate with quality assurance teams on issue resolution
- Provide input on product design improvements
- Support customer audits and technical reviews
- Maintain accurate service records and reports
- Work with laboratory staff to optimize diagnostic workflows
- Stay current with industry trends and emerging technologies
- Assist in preparing technical presentations for conferences
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with field and office components
Team
Collaborative team environment within the diagnostics division
Why Join Us
- Opportunity to work with innovative diagnostic technologies
- Supportive team focused on animal health advancements
- Professional growth through training and development programs
- Involvement in impactful projects improving diagnostic accuracy
What You’ll Achieve
- Enhance client proficiency with diagnostic tools
- Improve product reliability through field feedback
- Contribute to the success of diagnostic testing programs
- Strengthen relationships between technical teams and customers
Not available for this position
