Dexterra Group is hiring an Operations Support Coordinator to provide hands-on support for our remote hospitality projects across Northern Canada (NWT and NU). This role assists the District Manager with day-to-day operations and serves as a developmental pathway to the Operations Manager position.
What You'll Do
- Build, maintain, and adjust staff schedules for multiple remote sites
- Coordinate daily schedules, crew changes, and maintain accurate rosters and rooming lists
- Support recruitment, onboarding, and training of project staff
- Assist with payroll processing, timesheet collection, and overtime approvals
- Maintain employee records, certifications, and compliance documentation
- Liaise with HR for policy updates, benefits, and employee relations
- Assist with project planning, reporting, and KPI tracking
- Prepare and reconcile travel manifests; coordinate logistics for fly-in/fly-out rotations
- Support purchasing, inventory, and supply chain management
- Compile and submit incident reports, audits, and corrective actions
- Ensure compliance with Health & Safety, Environmental, and Quality standards
- Facilitate communication between site teams, management, and clients
- Draft meeting agendas, capture minutes, and follow up on action items
- Support the implementation of process improvements and operational initiatives
- Provide real-time updates and data to the District Manager and project stakeholders
- Actively participate in leadership development and training programs
- Demonstrate initiative and problem-solving skills in daily operations
What We're Looking For
- Post-secondary education from an accredited university or college
- 2-3 years of relevant experience in a remote camp, hospitality, or project coordination role
- Experience in hospitality, remote camp, or project operations
- Strong client service focus with excellent interpersonal and communication skills
- Understanding of Health & Safety compliance
- Ability to work independently with minimal direct supervision during remote shifts
- Cultural sensitivity and adaptability in diverse team environments, including collaboration with Indigenous and Inuit staff
- Valid driver’s license and ability to travel as required
- Willingness to travel for extended periods and work weekends
Nice to Have
- Post-secondary education in business, hospitality, or a related discipline
- WHMIS and other relevant safety certifications (or willingness to obtain)
Technical Stack
- Microsoft Office Suite
- Operational management tools
Team & Environment
You will assist the District Manager and work closely with project teams, reporting directly to the District Manager.
Work Mode
This is an onsite role based in Northern Canada (NWT and NU).
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors.
