Cognizant is seeking a DevOps Run Support engineer dedicated to the day-to-day production support of critical enterprise systems. You'll join a lean operational team with a RUN-focused mission, where you must be ready to contribute immediately and operate autonomously. This is an entry-level engineering role designed for someone confident in supporting live production environments, responding to incidents, and executing operational tasks with minimal supervision.
What You'll Do
- Monitor application and system health, proactively responding to alerts and production issues.
- Perform frontline incident triage and resolution using ServiceNow.
- Participate in an established on-call rotation during business-critical periods.
- Conduct weekly fix, patch, and maintenance testing and validation.
- Manage and track application and API certificates, including renewal and validation.
- Participate in Disaster Recovery (DR) testing, exercises, and documentation updates.
- Collaborate with internal support teams and external vendors to troubleshoot and resolve issues.
- Maintain accurate and up-to-date operational documentation and runbooks.
- Perform minor development tasks and write basic automation scripts.
- Support and troubleshoot existing API integrations.
- Assist with CI/CD pipeline support under guidance (no pipeline ownership required).
- Execute configuration updates and deployment-related tasks.
- Support vendor-provided SaaS platforms in a hybrid build/run operational model.
What We're Looking For
- 1–3 years of experience in application engineering, software development, or DevOps.
- Demonstrated ability to support live production applications with minimal supervision.
- Strong capability in incident intake, troubleshooting, and resolution.
- Experience supporting RESTful APIs (e.g., Apigee, Postman).
- Experience with application and API certificate management.
- Working knowledge of GitHub or similar source control platforms.
- Strong analytical and problem-solving abilities.
- Effective communication and collaboration skills.
- Ability to work within structured change, compliance, and release management processes.
Nice to Have
- Exposure to LLM prompt engineering or AI-assisted development tooling.
- Familiarity with JSON, YAML, and configuration-driven automation.
- Experience working in regulated enterprise environments.
- Previous support experience with vendor-hosted SaaS platforms.
Technical Stack
- ServiceNow
- RESTful APIs (e.g., Apigee, Postman)
- GitHub
- JSON
- YAML
Team & Environment
You will support a lean operational team focused on production stability and incident response.
Benefits & Compensation
- Medical, Dental, Vision, and Life Insurance
- Paid holidays plus Paid Time Off
- Long-term and Short-term Disability
- Paid Parental Leave
Work Mode
This role is open to candidates in Calgary, AB, Canada or can be performed remotely.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
