Responsibilities
- Produce content that reaches potential and existing customers directly, from changelog entries to long-form guides, tutorials and articles
- Work internal and externally to understand opportunities that DX has and how to make the most impact
- Create compelling copy in collaboration with product owners, product marketing and design
- Document features, enhancements and bug fixes by gathering and organising technical information from engineers, the product team, and other stakeholders
- Guide the presenting and writing of API documentation
- Implement technical documentation standards
- Proactively gather feedback from colleagues and customers to keep all documentation and content relevant and up-to-date
Requirements
- Want a hands-on content role with input into process and product direction
- Have excellent written and oral skills in English, with great attention to detail, balanced with the need to be direct
- Can demonstrate experience delivering API or developer-focused digital content such as product documentation, knowledge bases or similar
Nice to Have
- Have the ability to quickly grasp complex technical concepts and make them easily understandable to software end-users
- Have experience working both in early-stage technology companies and larger organisations
- Have experience taking docs from good to great
Work Arrangement
Hybrid
Team
Structure: global team of product managers, designers, and developers
Additional Information
- We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.
- We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both!
- We offer all team members unlimited holidays and 4 months paid family leave regardless of gender.
- We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.
