About the Role
This position is responsible for delivering hands-on technical support to end users, managing desktop infrastructure, resolving system issues, and contributing to the stability and efficiency of the organization's IT environment.
Responsibilities
- Diagnose and resolve desktop-related technical problems
- Install, configure, and maintain desktop computers and peripherals
- Support operating system deployments and updates
- Troubleshoot network connectivity issues on workstations
- Manage user accounts and desktop access permissions
- Respond to helpdesk tickets in a timely manner
- Maintain accurate hardware and software inventory
- Perform system backups and recovery operations
- Support remote workers with endpoint connectivity
- Assist with printer, scanner, and peripheral setup
- Deploy security patches and software updates
- Monitor endpoint performance and stability
- Escalate complex issues to higher-level teams
- Document technical procedures and resolutions
- Ensure compliance with internal IT policies
- Support onboarding of new employees with device setup
- Handle offboarding tasks including device retrieval
- Participate in workstation standardization efforts
- Assist with mobile device support when needed
- Provide guidance on safe computing practices
- Coordinate with vendors for hardware repairs
- Maintain clean and organized cabling and workspaces
- Support software license compliance tracking
- Assist in testing new desktop technologies
- Contribute to disaster recovery preparedness
Compensation
Competitive hourly rate based on experience
Work Arrangement
Hybrid with some on-site presence required
Team
Part of the internal IT support team serving company-wide users
Application Instructions
- Submit your resume and a brief cover letter outlining your technical background and relevant experience.
- Include at least one example of a desktop support issue you resolved and how you approached it.
- Applications without a cover letter will not be considered.
- Only shortlisted candidates will be contacted for interviews.
Physical Requirements
- Ability to lift and transport computer equipment up to 40 pounds.
- Frequent bending, standing, and reaching during workstation setups.
- Occasional travel between office locations may be required.
- Comfort working in server rooms and technical closets.
Not available for this position
