About the Role
The Desktop Support Engineer I delivers hands-on technical assistance for desktop computing environments, ensuring employees have reliable access to the systems and tools needed to perform their jobs effectively.
Responsibilities
- Diagnose and resolve desktop and laptop hardware problems
- Install, configure, and maintain workstations and peripherals
- Support and troubleshoot operating system and software issues
- Respond to user support tickets in a timely manner
- Maintain accurate records of service requests and resolutions
- Assist with onboarding and offboarding of employee technology setups
- Deploy and update desktop images using standard tools
- Manage user accounts and access permissions in directory services
- Support remote access solutions for off-site employees
- Perform routine system updates and security patches
- Troubleshoot network connectivity issues at the desktop level
- Collaborate with IT teams to escalate complex technical problems
- Ensure compliance with internal IT policies and procedures
- Maintain inventory of desktop equipment and software licenses
- Provide technical guidance to non-technical staff
- Assist in the rollout of new desktop software initiatives
- Support mobile device integration with corporate systems
- Configure email clients and calendar applications
- Resolve printer and peripheral connectivity issues
- Contribute to documentation of support processes and FAQs
- Participate in after-hours support on a rotational basis
- Follow change management protocols for system modifications
- Support virtual desktop environments when required
- Ensure data security practices are followed on end-user devices
- Assist with basic cybersecurity awareness for end users
Compensation
Competitive salary based on experience
Work Arrangement
On-site
Team
Part of the IT support team focused on end-user services and system reliability
What We Offer
- Opportunities for professional growth within the IT department
- A collaborative and supportive work environment
- Access to training and certification programs
- Comprehensive benefits package including health and dental coverage
- Paid time off and company-recognized holidays
Physical Requirements
- Ability to lift up to 40 pounds when handling equipment
- Frequent walking between office locations
- Prolonged periods of sitting or standing while troubleshooting
- Manual dexterity for assembling and repairing devices
Not available